Bojan Ristevski Email & Phone Number

Lucerne, Switzerland

As a business development director in this company, my primary involves the formulation and deployment of business development strategies and processes focused on financial gain. I also oversee operations related to customer relationships, product development, and marketing as well as delivering market feedback to the company leadership regarding competitive offerings. Moreover, I devise and execute business plans and identify business opportunities in new markets. In addition, I conduct market research to evaluate new trends and recommend new products and services to the clients. I deliver insights on booking strategies and oversee hotel’s production. The following are highlights of the value I’ve brought my clients:♦ Successfully conduct on average 250 hotel visits per year across different locations to ensure compliance of hotel operations with established standards.♦ Enhanced hotel`s NEG rates by delivering NEXUS service to guests.♦ Generated a revenue enhancement by identifying business opportunities in new markets.♦ Consulted to on-demand strategies, website design, search engine optimisation, and mobile solutions to increase revenue through electronic distribution channels.♦ Secured business deals and advised regarding the integration between various distributions components including central reservation, channel management, and property management systems

Skopje, Macedonia

Through-out my experience in this establishment, I have managed guests’ accommodation and routine employee processes in a five-star hotel with 40 room capacity, restaurant, spa facilities conference rooms, and a restaurant. I have also administered pre-opening activities including rates allocation per room and ensured seamless hotel operations, including front desk, housekeeping, and maintenance. I oversaw operational costs and promotions related to company`s products and services to acquire greater market share and to penetrate in new markets. Moreover, I have directed modifications in operating policy, procedures, and programs in line with organisation’s standards.Also, I have steered business development function, marketing strategy, and promoted brand awareness to increase number of guests.The following were the highlights of the value I’ve brought the organisation:♦ Accomplished revenue enhancement of €2M, achieved brand recognition, and secured position of leading hotel in the area.♦ Acquired 55% occupancy in six months, 65% in a year, and 85% boosted occupancy in two years. ♦ Enhanced guest satisfaction and experience by delivering service level based upon operational standards, resulting in repeat business and revenue growth.♦ Increased overall productivity by hiring new employees and enhancing staff skills in hotel operations through active training.♦ Achieved renovation of 40 rooms by delivering recommendations and steering construction crew.♦ Accomplished an improved service score by enhancing overall guest satisfaction through delivery of outstanding guest services and products.♦ Consistently increased RevPAR, ADR, and room occupancy.

Amsterdam, The Netherlands

In this establishment, I have delivered friendly welcome and outstanding services on guests’ arrival as well as demonstrated good image of the establishment by enhancing client experience. I have overseen payments, late arrivals, early check-outs, and departing guests using the hotel`s accounting system. Furthermore, I have addressed and resolved guests’ queries promptly. Administered availability and rates on the website and accomplished routine auditing with accuracy. The following were the highlights of the value I’ve brought the enterprise:♦ Enriched guests experience by resolving customer complaints in a timely manner.♦ Increased revenue by generating repeat business with the client, combining revenue management with marketing strategies, establishing new business partnerships and online distribution portfolio.♦ Maintained a positive work place by eradicating employees’ issues.♦ Developed and implemented revenue management processes and strategies for our hotels client.♦ Steered processes of revenue management and online sales channels’ teams for better productivity

Revenue Manager, Revenue Management, Master

Education record