Technical Customer Success Manager
Current- Acting as the support lead, you will serve as the initial point of contact for inbound queries via Intercom, diligently managing, escalating, and resolving each case as necessary.- As the knowledge base owner, you will ensure that the help guides remain current with the application and data services.- Serving as a product specialist, you will conduct product demonstrations throughout the customer journey as needed and provide support to the commercial team during prospecting… Show more - Acting as the support lead, you will serve as the initial point of contact for inbound queries via Intercom, diligently managing, escalating, and resolving each case as necessary.- As the knowledge base owner, you will ensure that the help guides remain current with the application and data services.- Serving as a product specialist, you will conduct product demonstrations throughout the customer journey as needed and provide support to the commercial team during prospecting meetings.- As the primary customer-facing technical resource, you will assume responsibility for all tasks related to the API, historical migrations, and integrations.- Assisting the development and product team, you will contribute to quality assurance during both the feature and product development phases.- Taking charge of customer support assets such as the help center and Intercom, you will develop performance metrics to report to the wider company every month. Show less
