Jakob Rindom Clausen Email and Phone Number
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Jakob Rindom Clausen is a Technical Customer Success Manager at AccuRanker at AccuRanker. He possess expertise in e commerce, b2b, customer service, ecrm, entrepreneurship and 29 more skills. He is proficient in Danish and English. Colleagues describe him as "I worked with Jakob at Plecto. Jakob was instrumental in on-boarding me when I first joined the company, skills that carried over to his interactions with customers. He's always willing to help, always going above and beyond, and he has an impressive Grey Goose collection!" and "During the past 2 years working at Miinto, Jakob gave me the comforting feeling that I could always rely on someone that would listen to my questions, issues and difficulties concerning technical topics. Jakob is clear, strict and very consistent in everything he does. A project manager that can keep focus on what's important within an excess of issues to solve and tasks to do. Besides that Jakob also has a very kind and and warm personality. Whenever I was in Copenhagen, Jakob was… Show more"
Accuranker
View- Website:
- accuranker.com
- Employees:
- 13
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Technical Customer Success ManagerAccuranker Feb 2020 - PresentAarhus C, Region Midtjylland, Danmark- Acting as the support lead, you will serve as the initial point of contact for inbound queries via Intercom, diligently managing, escalating, and resolving each case as necessary.- As the knowledge base owner, you will ensure that the help guides remain current with the application and data services.- Serving as a product specialist, you will conduct product demonstrations throughout the customer journey as needed and provide support to the commercial team during prospecting… Show more - Acting as the support lead, you will serve as the initial point of contact for inbound queries via Intercom, diligently managing, escalating, and resolving each case as necessary.- As the knowledge base owner, you will ensure that the help guides remain current with the application and data services.- Serving as a product specialist, you will conduct product demonstrations throughout the customer journey as needed and provide support to the commercial team during prospecting meetings.- As the primary customer-facing technical resource, you will assume responsibility for all tasks related to the API, historical migrations, and integrations.- Assisting the development and product team, you will contribute to quality assurance during both the feature and product development phases.- Taking charge of customer support assets such as the help center and Intercom, you will develop performance metrics to report to the wider company every month. Show less
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OwnerPengesparet.Dk Jan 2011 - PresentCashback site, running through affiliate, where you can save money when shopping from the biggest Danish websites. Among others e.g. Hotels.com, Asos, miinto etc.I've coded the website myself using PHP. My programming is not complete beginner, but not OOP. I understand however the most PHP when I see it.
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Hobby Photographer- May 2014 - PresentAarhusSee some of my pictures here: https://instagram.com/bokajdk/
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Team Leader In Pos DepartmentIadvice Mar 2019 - Jan 2020Aarhus N, Region Midtjylland, Danmark -
Development And Support CoordinatorFlexpos Aps Mar 2018 - Mar 2019Århus Area, Denmark1st line support, making sure that only the more difficult issues was directed to the developers. As well as planning the next sprints and make sure that promised projects and critical issues are included. As part of the support I had access to codebase and database, to be able to run small queries and make changes to reports etc.
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Customer Success ManagerPlecto Jan 2016 - Feb 2018Århus Area, DenmarkCustomer service to existing customers, as well as performing online startup meetings for new potentielle customers.I helped with troubleshooting, giving advice on how to build the best dashboard fulfilling the need for the specific customer. -
Project ManagerMiinto Group Jan 2012 - Dec 2015CopenhagenManaging and supervising technical projects that are carried out by our development department. Furthermore, I'm plays a vital role in ensuring structure and processes within our development department. Where I have been involved in:- eCRM (Responsys + MailPlatform)- XML feed integration support- QA- Simple SQL queries for data extraction etc. -
Operations ConsultantJust-Eat.Dk Aps Dec 2003 - Dec 2011Århus Area, DenmarkWhen I started in Just-Eat, the company were only two years old and still in it's early startup. In my eight years in the company, I have been a part of many areas where I could put in some structure, use my technical skills or use the knowledge I had about the systems.Areas that I have managed: - Customer Service- Administration- Quality Assurance- Fraud- Menucard production- Education of new people, in multiple countries. - Payment providers
Jakob Rindom Clausen Skills
Jakob Rindom Clausen Education Details
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It-Akademi MidtjyllandMultimedie Designer -
Htx, Holstebro
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Salling Ungdomsskole10Th Grade
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Lomborg Ungdomsskole8 + 9Th Grade
Frequently Asked Questions about Jakob Rindom Clausen
What company does Jakob Rindom Clausen work for?
Jakob Rindom Clausen works for Accuranker
What is Jakob Rindom Clausen's role at the current company?
Jakob Rindom Clausen's current role is Technical Customer Success Manager at AccuRanker.
What is Jakob Rindom Clausen's email address?
Jakob Rindom Clausen's email address is bo****@****okaj.dk
What is Jakob Rindom Clausen's direct phone number?
Jakob Rindom Clausen's direct phone number is +45288*****
What schools did Jakob Rindom Clausen attend?
Jakob Rindom Clausen attended It-Akademi Midtjylland, Htx, Holstebro, Salling Ungdomsskole, Lomborg Ungdomsskole.
What skills is Jakob Rindom Clausen known for?
Jakob Rindom Clausen has skills like E Commerce, B2b, Customer Service, Ecrm, Entrepreneurship, New Business Development, It Solutions, Time Management, Online Advertising, Online Payment, Project Management, Online Marketing.
Who are Jakob Rindom Clausen's colleagues?
Jakob Rindom Clausen's colleagues are Emil Irming, Emil Martin Vork Heunecke, Balgise Hs, Isabelle Houghton, Viktor Sondergaard, Nicklas Gravgaard, Merete Grotkjær.
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