Bokyoung Koo Email & Phone Number

Senior F&B Executive with 8 years of experience delivering exceptional customer service, driving private eventsales, and optimizing operational efficiency. Skilled in strategic planning, Fostering customer relationships,and leading high-performing teams. Adept at multitasking, maintaining supplier relationships, and generatingcomprehensive reports for senior management. Complementing practical expertise with a strong academicfoundation. Seeking a challenging role to leverage my expertise in elevating F&B operations and deliveringoutstanding guest experiences.

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  Senior Food And Beverage Executive

  The Work Project

  Jun 2019 - Present - Singapore

  • Provide quality customer service and build strong customer relationship.• Consult and engage with potential clients to secure private events.• Planning projects such as private events including engaging and negotiation with the client, create seasonalpromotions and in-house campaign.• Maintain good relationship with supplier’s and keeping up with promotions and deals regularly.• Control the allocated labour for each shift to ensure that customer expectations are met whilst achievingthe desired labour cost.• Generate monthly reports to senior management (Monthly roster, Expense claim report, PnL report, Salesreport, Stock tagging).• Offer team members constructive feedback about their performance after every shift in an aim to developtheir skills and confidence.• Provide leadership and direction for all team members while on duty by offering professional skills andleading by example.• Ensure that the shift is reviewed, handovers and briefings are carried out.