Christopher Abraham Spmiim Email & Phone Number

Cambridge, United Kingdom

● Collaborate with clients to support and manage software and deliveries per agreed to scope of projects, milestones and ETD● Analyze businesses for in-depth understanding of model and requirements● Provide daily support through chat, telephone, email and on-site client visits● Identify issues and assign appropriate tasks to programmers ● Solve for application and system issues● Document all incidents causing disruption to the application service and provide the appropriate corrective action● Train clients and users on application use and navigation ● Ensure all applications are delivered as agreed and provide exceptional client support, communication and service for the duration of a project

United Kingdom

● Provided excellent nation-wide customer support to diagnose and repair a wide range of PC, laptop and printer problems, focused on HP software● Implemented Scanners, Barcode printers and installed security devices, such as Biometric devices over IP● Consulted, installed and implemented eCommerce applications integrated with ePOS system● Diagnosed and repaired Server hardware, installed LAN, WAN and WIFI Networks and Network peripherals● Serviced retail terminal printers and installed standalone or Network ePOS

Manchester, United Kingdom

● Met with clients to identify and confirm requirements, working together to define the scope of the project● Developed agreed-to solutions and successfully implemented new systems● Traveled to and participated in on-site client visits

Manchester, United Kingdom

Responsible for all Customer Queries (Escalated Issue)Computer RepairsNetworking Installation and SupportPrinters and Peripherals Installation, Support, Services and Maintenances

Amsterdam Area, Netherlands

Spear-headed IT functions, orchestrating 200 staff members and implementing strategies to increase turn-around time (TAT) of repairs. Facilitated training programmes to enhance both collective and individual performance. Similar human resources management remits as aforementioned. Carried out business assessments, instigated excellent relations management processes and quality assurance. Oversaw all stages of service level agreements, monitoring productivity and disseminating evaluation reports.

Amsterdam Area, Netherlands

Responsible for repairing a diverse range of IT systems, including laptops and computers. Performed hard drive, keyboard, motherboard BGA repairs, and replacements. Also carried out Apple Mac repairs including iPad, iPhones, and computer repairs.

Bsc (Hons), Computer Science

Activities and Societies: Project: Digital Distance Learning WEB Application (Java 2EE Servlet, JSP, Model, XML, SQL) Project: Offshoring.

Bsc Honour, Computer Science Engineer

Activities and Societies: British Computer Science, Adult Training (IT), Support Local Colleges and Class Rep

Cit, Information Communication Technology And Computing

Nt2 Diploma, Hnd Accounting

A Level, Mathematics, English, Physics, Biology, Religion Geography, Chemistry

Languages: English and Dutch