* Customer Service Management: Managed customer service operations, ensuring high levels of customer satisfaction through effective communication, problem-solving, and service delivery thereby gaining a consistent NPS score of 70 for 3 years running. * Service Management: Oversaw the delivery of high-quality, customer-focused e-commerce services and handled logistics to ensure that all service standards were met and exceeded by doing this, more than 80% of local orders were delivered in 2-3… Show more * Customer Service Management: Managed customer service operations, ensuring high levels of customer satisfaction through effective communication, problem-solving, and service delivery thereby gaining a consistent NPS score of 70 for 3 years running. * Service Management: Oversaw the delivery of high-quality, customer-focused e-commerce services and handled logistics to ensure that all service standards were met and exceeded by doing this, more than 80% of local orders were delivered in 2-3 working days.* Vendor Management:I signed up and maintained over 150 successful business collaborations,monitoring performance,reported feedback and also resolved issues. * Business Administration: Managed day-to-day business operations, including financial management, staff supervision, and operational planning, to achieve business goals and drive growth. Show less

* Sales Strategy: Developed and implemented effective sales strategies to grow the customer base and increase revenue in the assigned regions, leveraging deep knowledge of local markets and customer needs.* Customer Service Management: Managed customer service operations, ensuring high levels of customer satisfaction through effective communication, emphatic problem-solving, and service delivery while maintaining a positive consistent NPS score.* Region Focus: Cultivated a deep… Show more * Sales Strategy: Developed and implemented effective sales strategies to grow the customer base and increase revenue in the assigned regions, leveraging deep knowledge of local markets and customer needs.* Customer Service Management: Managed customer service operations, ensuring high levels of customer satisfaction through effective communication, emphatic problem-solving, and service delivery while maintaining a positive consistent NPS score.* Region Focus: Cultivated a deep understanding of the unique cultural and business environments in the assigned regions, leveraging this knowledge to drive successful sales and customer service initiatives.* Customer Engagement: Established and maintained regular contact with customers, clarifying flight details and encouraging timely payments to enhance customer satisfaction and improve revenue collection by 60%. Show less

Customer satisfaction,making the customer experience the best service ever.Supervision of response to customer questions in a timely manner either via phone, email and chat. Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and… Show more Customer satisfaction,making the customer experience the best service ever.Supervision of response to customer questions in a timely manner either via phone, email and chat. Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Challenge and influence hotel to improve service level and operational standards. Build and maintain strong working relationships with levels of staff at the client hotel.Completion of service reports by collecting and reporting on call log information. Managing oneself and tracking progress with Excel spreadsheets/Smart sheet. Creating trust with all partners Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.Support the other organizational teams. Show less

As the Customer Service Officer, i was in charge of account creation,management and relations.i was also in charge of customer satisfaction and retention, making sure that Slas are followed properly to ensure that clients get the best service.

Implement regional sales programmes.Building and maintaining new relationships.Achieving sales targets and maintaining a growth trajectoryObtaining new accounts and maintaining old business relationships on behalf of the organization in French speaking African countries.