Attracted potential customers by answering product and service questions.Opened customer accounts by recording account information.Maintained customer records by updating account information.Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintained financial accounts by processing customer adjustments.Recommended potential products or services to management by collecting customer information and analyzing customer needs.Prepared product or service reports by collecting and analyzing customer information.Contributed to team effort by accomplishing related results as needed.