Anna Boldyreva Email & Phone Number

Almaty, Kazakhstan

In this role, I create e-learning courses and develop training programs in various fields. I also perform analytical monitoring of internal, external, and distance learning and create dashboards.• Designing and implementing learning strategies that align with organizational goals and objectives;• Collaborating with subject matter experts to create engaging and effective course content;• Conducting needs assessments and evaluating the effectiveness of training programs;• Staying… Show more In this role, I create e-learning courses and develop training programs in various fields. I also perform analytical monitoring of internal, external, and distance learning and create dashboards.• Designing and implementing learning strategies that align with organizational goals and objectives;• Collaborating with subject matter experts to create engaging and effective course content;• Conducting needs assessments and evaluating the effectiveness of training programs;• Staying up to date with the latest trends and best practices in e-learning and instructional design;• Developing and delivering training sessions for other employees. Show less

Алматы, Казахстан

In this role, I was responsible for creating courses to train employees. My process began with identifying the needs of clients and the course audience. I conducted thorough research on the topic, developed course content, and created multimedia elements and tests to enhance the learning experience. At the end of the process, I ensured the course's quality and released it for use. According to employee surveys, the courses received an NPS rating of no less than 85%.• Creating courses in… Show more In this role, I was responsible for creating courses to train employees. My process began with identifying the needs of clients and the course audience. I conducted thorough research on the topic, developed course content, and created multimedia elements and tests to enhance the learning experience. At the end of the process, I ensured the course's quality and released it for use. According to employee surveys, the courses received an NPS rating of no less than 85%.• Creating courses in iSpring and Articulate Storyline editors;• Developing tests, exercises, assessments, video tutorials;• LMS administration and support. Show less

Almaty, Kazakhstan

My team and I oversaw recruitment, training, and development of call center employees, including training sessions, e-learning courses, and testing. We monitored KPIs and ensured employees met standards. Our experience successfully implementing training programs improved performance, resulting in a 15% reduction in training time and 5% increase in customer satisfaction (EuSat).• Conducting mass recruitment of call center employees through resume screening and interviews;• Delivering… Show more My team and I oversaw recruitment, training, and development of call center employees, including training sessions, e-learning courses, and testing. We monitored KPIs and ensured employees met standards. Our experience successfully implementing training programs improved performance, resulting in a 15% reduction in training time and 5% increase in customer satisfaction (EuSat).• Conducting mass recruitment of call center employees through resume screening and interviews;• Delivering training and adapting new hires to the company's standards;• Designing and leading training sessions, courses, and assessments;• Tracking call center KPIs and ensuring their achievement. Show less

Almaty

I trained new employees, analyzed work errors, introduced them to company values and policies, handled subscriber complaints, and set KPIs for call center employees. I participated in department projects, analyzed customer inquiries, calculated variable parts for employees, observed work schedules, and provided necessary resources for work while preventing downtime, emergencies and temporary work stoppages.• Introduction of new employees to the company's values, work conditions and… Show more I trained new employees, analyzed work errors, introduced them to company values and policies, handled subscriber complaints, and set KPIs for call center employees. I participated in department projects, analyzed customer inquiries, calculated variable parts for employees, observed work schedules, and provided necessary resources for work while preventing downtime, emergencies and temporary work stoppages.• Introduction of new employees to the company's values, work conditions and policies;• Handling complaints from subscribers;• Setting KPIs for call center employees;• Working to improve SL and overall call center performance;• Maintaining reporting;• Participation in department projects;• Calculating variable parts for employees based on job performance;• Observing and controlling compliance with work schedules. Show less

Almaty, Kazakhstan

I assisted customers with inquiries about tariffs and services, registered and processed applications, and escalated complaints to the technical department. I also ensured that customers were informed about the results of their requests. My main objective was to provide excellent customer service and ensure subscriber satisfaction with our company's services.• Provide round-the-clock customer support;• Provide consultation to customers on company tariffs and services;• Process… Show more I assisted customers with inquiries about tariffs and services, registered and processed applications, and escalated complaints to the technical department. I also ensured that customers were informed about the results of their requests. My main objective was to provide excellent customer service and ensure subscriber satisfaction with our company's services.• Provide round-the-clock customer support;• Provide consultation to customers on company tariffs and services;• Process service activation and deactivation servises requests;• Register and process applications;• Escalate complaints to the technical department for resolution;• Inform customers about the results of the work done. Show less

Kyiv City, Ukraine

Education record

Master'S Degree, Radio Engineering, Electronics And Telecommunications

Bachelor'S Degree, Radio Engineering, Electronics And Telecommunications, 4,5