Billy Bolin Email & Phone Number

Cincinnati, OH, US

3336 Progress Way, Bldg. #11, Wilmington, Ohio 45177

• Provide company wide support for Oracle JD Edwards Enterprise One as it relates to the Technical Integration and Distribution Center.
• Provide Oracle JD Edwards Enterprise One support to the Technical Integration and Distribution Center, as well as three Sales divisions, 6 facilities, and multiple remote users.
• Responsible for performing most order maintenance involving orders going into the Configuration Services and orders shipping from the Technical Integration and Distribution Center.
• Communicate and collaborate with the corporate IT department to assist in correcting reoccurring system issues.

3336 Progress Way, Bldg. #11, Wilmington, Ohio 45177

• As Technical Analyst, I was tasked with finding more efficient way of doing things, finding ways to improve quality through improved processes and technology, providing technical advice to the departments management.
• Subject matter expert for Configuration Services on the Oracle JD Edwards Enterprise One integration team.
• Used PowerShell to automate numerous processes within Configuration Services including the automatic data capture of system information for customers.
• Worked with management and key personnel to provide recommendations for more efficient ways of performing task within and supporting Configuration Services.

3336 Progress Way, Bldg. #11, Wilmington, Ohio 45177

• Designed and setup technical solutions to meet customer requests including upgrades and technical integration of computer hardware, software, servers, and network devices.
• Provided technical writing for procedures, processes, work instruction documents and ISO documentation.

2870 Old State Route 73, Bldg. #3, Wilmington, Ohio 45177

• Supervised and provided direction for up to 34 technicians.
• Developed processes and procedures to help technicians increase their system configuration capabilities up to 3 systems to up to 24 systems simultaneously.
• Key member in the design and maintenance of the ISO 9001:2001 certified Quality Management System including writing and maintaining all operational documentations.

2870 Old State Route 73, Bldg. #3, Wilmington, Ohio 45177

• Supervised and provided direction for up to 6 Returns Processor/Material Handler associates and 5 Return to Vendor Associates.
• Successfully managed activities to see a reduction of Return's Inventory from over $5.8 million to below $2.1 million while increasing the amount of production successfully returned to vendors for near 100% recovery of.

2870 Old State Route 73, Bldg. #3, Wilmington, Ohio 45177

• Developed processes and procedures to help increase individual technician capabilities from a single system configuration at a time to up to 3 simultaneous system configurations.
• Developed processes and procedures to make imaging of customer systems more consistent and easier for technicians to deploy.
• Provided guidance and technical assistance to other technicians to ensure that customers receive their configured products on-time and accurate.

1785 South Metro Parkway, Dayton, Ohio 45459

• Performed duties of a field technician providing support, installation and upgrade services for customers
• Provided IT support to customer's technical and non-technical personnel

3418 Progress Way, Wilmington, Ohio 45177

• Administration and supervision of a Lucent Technologies Definity G3 PBX system
• Administered and maintained Novell Netware 3.1x server
• Administration, supervision and configuration of a Lucent Voice Messaging System
• Provided IT support to non-technical personnel
• Installed, configured, certified and maintained network cabling and components including token-ring and CAT3 cabling

8907 N. Port Washington Rd, Milwaukee, Wisconsin 53217

• Administration and supervision of a Lucent Technologies Definity G2 PBX system and two Definity G3 PBX systems
• Administration, supervision and configuration of a Lucent R3 Call Management System including call vectoring
• Administration, supervision and configuration of a Lucent Voice Messaging System
• Managed and analyzed telephone cellular, pager, long distance and 800 services for three reservation call centers, five service offices and all outside company sales representatives
• Assisted in the planning, implementation and management of a multi-million dollar telephone long distance and 800 service contract changing from AT&T to Sprint

Certificate, Travel And Tourism

High School Diploma, General