𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:⚫ Lead the Billing and Payments area with 50+ collaborators;⚫ Manage the billing of all subscribers of the Globoplay Family products and partners (Disney+, Deezer) across different frequencies and currencies, utilizing Oracle BRM-based platform in a stack ANSI C / OracleDB / Oracle Cloud;⚫ Manage the Payment Platform, responsible for sale and recurrence across various payment methods: credit, debit, boleto, PIX, wallets, and gift cards. Stack: Java / Spring / MongoDB / Google Cloud (GCP);⚫ Orchestrate payment flows and benefit grants using a Camunda-based platform;⚫ Centralize antifraud actions, consolidating real-time decisions to reduce chargebacks;⚫ Plan and control the area's budget, including license negotiation, outsourcing, and headcount;⚫ Manage the strategic roadmap aligned with the goals of different company departments;⚫ Promote people management in remote teams based on metrics;𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:→ Optimization of the payment platform to support the sales peaks of Big Brother Brasil and to operate with multiple acquirers;→ Implemented flow changes focused on data security, leading to the achievement of the first PCI-DSS;→ Organizational structure changes based on the principles of Team Topologies;→ Improvements in the billing process, resulting in a record reduction of involuntary churn (-40% in the KPI);→ Integration of new payment methods;→ Creation of the anti-fraud platform, achieving a record reduction in chargebacks (-75% in the KPI);→ Formation of teams with high satisfaction in engagement surveys (+45% eNPS in the period) and reduction in turnover rate (-35% attrition).🏆 Digital Recognition Award 2023 - granted for the maturity and results of the Payments team among all digital teams at Globo;🌟 Mentorship Program 2022/2023 - Invited to the inaugural program to be mentored by Globo's Corporate Finance Director;✨ Managers' Development Program - member of the first voluntary class.➖

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:⚫ Lead multidisciplinary and remote teams across Brazil, including matrix management of data scientists specializing in computational intelligence and machine learning;⚫ Manage the GloboPlay Chatbot system based on Salesforce Einstein Bot, using text classification, sentiment analysis, natural language generation, and disambiguation capabilities to enhance self-service resolution and minimize customer overflow to human assistance;⚫ Manage the Consumer Support platform integrated with Salesforce CRM, collaborating with the customer support team in optimizing workflows to maximize the effectiveness of customer service, reduce the average response time and increasing overall customer satisfaction;⚫ Promote data-driven planning and results management in collaboration with customer service teams, consistently prioritizing the end customer's needs.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✨ Integration of custom and external NLP into Salesforce Einstein Bot, providing significant improvements in Brazilian Portuguese interaction;🏆 Smart Customer Award 2021 - the Chatbot team won the silver trophy with the case "Evolution of the Bot in the service of Globo products";🏆 Modern Consumer Award 2022 - granted to Globoplay Customer Service, which uses the systems developed by the Support team.➖

⚫ Establish an agile and digital product culture aligned with the company's strategic objectives;⚫ Lead a team of Product Owners and Delivery Managers overseeing the highest revenue-generating recurring products in the Brazilian market (over 2 billion BRL);⚫ Manage the financial product roadmap in partnership with major Brazilian telecoms including Oi, TIM, Vivo, and Claro, for products such as Oi Controle, Oi TV, Claro Flex, Claro Controle Fácil, TIM Controle, Vivo Controle;⚫ Manage the Cielo LIO product roadmap, with more than 130,000 Smart POS in the Brazilian market;⚫ Oversee products developed by 9+ interdisciplinary teams;⚫ Identify and address the connection between client and end-user requirements, ensuring a balance of B2B and B2C needs to develop effective products;⚫ Manage remote teams, including developers, POs, and DMs, in various partial or fully remote work arrangements.⚫ Manage and lead technical Product Owners specialized in B2B products - middleware and backend;⚫ Support the prioritization and division of highly complex technical features;⚫ Scale the tribe and structure squads according to strategic objectives;⚫ Adapt and train the team in agile management models and innovative product development;⚫ Define objectives/OKRs and KPIs in collaboration with the team and clients for results management and value creation;⚫ Perform data-driven management of product performance based on KPIs;⚫ Map, plan, and evaluate team competencies;⚫ Develop and monitor a new professional selection process;⚫ Respond to RFPs and support the commercial team;⚫ Facilitate integration between Product/Operations/Development teams;⚫ Manage conflicts and expectations at the interface between POs and internal and external clients.➖

⚫ Manage the development team responsible for the recurring payment platforms of the main telecommunications operators in the Brazilian market;⚫ Set team goals in alignment with the company's strategic objectives;⚫ Create and evolve innovative financial solutions in the telecommunications market in partnership with Brazil's four main carriers and Cielo, the nation's largest card payment processor/acquirer;⚫ Lead Managers, Coordinators, and Development Leaders;⚫ Manage the work of more than 60 developers and their managers distributed across 5 teams.⚫ Establish and implement a standard software development methodology based on market standards and business needs;⚫ Monitor the deliveries and performance of multiple teams using development metrics;⚫ Conduct internal audits to verify project compliance with established processes;⚫ Coordinate and integrate projects in the portfolio (including identification, selection, and prioritization);⚫ Plan the development of skills for Managers, Coordinators, and Development Analysts (proposing, developing, and executing the company's first competency assessment, with HR support);⚫ Recruit, select, and evaluate salaries for Managers and other employees;⚫ Plan and control headcount and budget for the area;⚫ Manage the interface between Managers and internal and external clients, providing monitoring and support;⚫ Mentor project managers and perform specialized tasks;⚫ Implement and manage a risk knowledge base, fed with lessons learned;⚫ Standardize tools used in delivery management;⚫ Define processes and manage remote teams, with developers and analysts in various partial and fully remote work models.➖

⚫ Manage technology teams developing Mobile Payment and Value-Added Services (VAS) products for telecom carriers, as well as Media & Entertainment initiatives;;⚫ Lead development teams focused on innovation;⚫ Oversee the conception and evolution of some of the most innovative products in the telecommunications market: Oi Paggo, Oi PDV, Personal Top-Up, Oi Internet;⚫ Implement best practices in project management and introduce the company's first Agile practices (Scrum, Kanban).➖

⚫ Lead a team of analysts to ensure and control software quality through established processes and automated testing.➖

⚫ Develop systems to meet the specific demands of the chemical and metallurgical industries;⚫ Develop innovative projects that incorporate technologies such as RFID, GPS and network tracking, enhancing traceability and increasing the efficiency of industrial processes in companies like Petrobras and CSN.➖