As a Senior Solution Analyst at Maxis, I have been leading and executing business transformation and process improvement initiatives for over eight years, focusing on CRM systems and solutions. I collaborate with various stakeholders to identify critical areas of improvement, present business cases, facilitate workshops, and implement solutions that enhance operational efficiency and effectiveness.My core competencies include Siebel EAI, Siebel Config, Amdocs CRM, Salesforce, Dynamics 365, which enable me to integrate and configure CRM systems that meet the business needs and requirements. I also have strong skills in agile project management, databases, and agile methodologies, which help me deliver projects on time and within budget. I am passionate about driving CRM innovation and efficiency at Maxis, and I strive to provide professional and timely support to the business lines and management.