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I try to see things differently and bring problems back to their essence. By combining my unique mix of psychology and technological knowledge I challenge current technology and problems from different angles in order to create disruptive services.As a design thinker this is what I help my client with: - Analysis, exploring and understanding client and customer needs and values.- Applying scientific research methodologies to discover patterns of user behaviour a give meaning to them- Defining and concretising a digital strategy based on client/user centred brainstorms and workshops- Visualising a digital strategy in service design deliverables such as; mental models, stakeholder maps, customer journeys,…- Creating and validate prototypes and interfaces- As a product owner: being able to bring people together and aline common goals Social skills:- I communicate passionately about digital innovation- I’m empathic: I listen to people and aline different stakeholder into a shared vision and strategy- I challenge traditional thought patterns to develop new visions
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Senior Service DesignerProximusMaasmechelen, Be -
Senior Service DesignerProximus Oct 2023 - PresentBrussels, Brussels Region, Belgium -
Professional SpeakerSelf-Employed Jan 2015 - Present
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Dirk Bollen - Freelance Strategic Innovation Consultant / Professional SpeakerDirkbollen Feb 2016 - PresentMaasmechelen- Innovation strategy - Service and business designer - Behaviour design - Training design thinking- professional speaker
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Service Design CoachKbc Bank & Verzekering Apr 2023 - Jul 2023Leuven, Flemish Region, Belgium -
Head Of Business And Digital StrategyPàu Jun 2021 - Apr 2023Antwerpen, Vlaanderen, België -
Digitaal StrateegPàu Jul 2020 - Apr 2023Antwerpen, Vlaanderen, België -
Product Manager / StrategistIn The Pocket Oct 2018 - May 2020Leuven, Vlaanderen, België -
Service Designer / Behaviour DesignerMade Design & Innovation Apr 2017 - Oct 2018Antwerpen En Omgeving, België -
Lecturer Luca School Of Arts - Media, Arts And Design (Mad) FacultyLuca School Of Arts Sep 2012 - Sep 2017Luca School Of Arts (Genk C-Mine), Mad Faculty PxlTeaching:- Consumer psychology- Perceptieleer- Psychology and perception 1- Psychology and perception 2- Game psychology- Geschiedenis van de actua en nieuwe media 1- Interaction psychology -
Service DesignerPeel Mar 2016 - Feb 2017 -
Media, Arts And Design (Mad) ScientistNascom Sep 2014 - Jan 2016User Experience DesignService DesignSpeaker -
Ux DesignerBoondoggle Sep 2012 - Aug 2013Leuven -
Phd StudentTechnische Universiteit Eindhoven 2008 - Oct 2012Modelling user preferences in multi-media recommender systemsSummaryToday we are in the forefront of a transformation of how we are going use the web. In the last two decades we witnessed the transformation from a one-to-many static web in which an author determined the content of a webpage (web1.0) to a many-to-many dynamic web where every user is also a content producer (web2.0). Together with the rapid evolution in web technology, increasing computation and storage capacity this quickly led to an exponential growth in digital content. This ever increasing digital content, welcome as it may be, has also led to some challenges in that it is not evident for an individual to search through large amounts of information only to find the content he is looking for. Although the immense amount of ever-growing digital content provides the opportunity for a person to find content that fits his personal needs; it also causes an information overload since there are many good alternatives available to choose from. Currently we are moving towards a personalized web experience. In contrast to an explicit action of a user to search content on the web, the personalised web delivers information to the user when needed. At the core of this personalized web are intelligent computing methods, such as recommender systems, that enable to assess individuals’ needs, goals and preferences and match these with content on the web. Providing good recommendations at least entails the assessment of preference and the prediction of preferred content bases on previously collected preferences. In this dissertation I present an interaction model of constructive preference which takes the close interaction between user characteristics and recommender system together with contextual properties into account. -
Researcher - Centre For User Experience Research, IbbtK.U.Leuven 2007 - 2008 -
Test EngineerCtg Jan 2005 - Feb 2007 -
StudentUniversity Of Maastricht 2001 - 2002
Dirk Bollen (Phd) Skills
Dirk Bollen (Phd) Education Details
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Human Computer Interaction -
Psychology - Artificial Intelligence -
Psychology
Frequently Asked Questions about Dirk Bollen (Phd)
What company does Dirk Bollen (Phd) work for?
Dirk Bollen (Phd) works for Proximus
What is Dirk Bollen (Phd)'s role at the current company?
Dirk Bollen (Phd)'s current role is Senior service designer.
What is Dirk Bollen (Phd)'s email address?
Dirk Bollen (Phd)'s email address is d.****@****enet.be
What is Dirk Bollen (Phd)'s direct phone number?
Dirk Bollen (Phd)'s direct phone number is +32 89 20 *****
What schools did Dirk Bollen (Phd) attend?
Dirk Bollen (Phd) attended Technische Universiteit Eindhoven, Maastricht University, Vrije Universiteit Brussel.
What skills is Dirk Bollen (Phd) known for?
Dirk Bollen (Phd) has skills like Human Computer Interaction, Statistics, Psychology, Artificial Intelligence, Science, Research Design, Machine Learning, Latex, User Experience, Professional Speaker, Design For Behaviour Change, Computer Science.
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