Bolt Harvey Email & Phone Number

Lewisville, Texas, United States

Designed and implemented secure network environments using Fortinet andUbiquiti equipment, including VLAN creation, security policy design, APmanagement, device moderation, etc.Designed and implemented networking configurations for Azure environmentsCreated and configured Azure Virtual Machines (VMs), including SQL Servers,Remote Desktop Session Hosts, Gateways, Brokers, Domain Controllers, FileServers, and Virtual FortiGatesConfigured site-to-site and client-to-site VPN tunnels to connect remote officelocations and enable secure remote access for clientsDirected cloud migration projects, transitioning client infrastructure from on-premises environments to Microsoft AzureDesigned and configured Microsoft Intune policies and Autopilot applicationrollout, ensuring seamless adoption of cloud environmentsLeveraged eDiscovery tools to conduct advanced email and file searches foraudits and legal compliance

Lewisville, Texas, United States

Diagnosed and resolved complex issues affecting client workstations and servers, ensuring minimal downtime and consistent system performanceDeveloped and enforced security and conditional access policies, safeguarding user accounts and sensitive informationConfigured and maintained MFA systems, including Microsoft CA and Duo, to enhance account security and user verification processesCoordinated workload distribution, monitored ticket queues, and ensured service level agreements (SLAs) were consistently met or exceededCreated and maintained internal documentation for processes and infrastructure

Lewisville, Texas, United States

Served as the first point of contact for end users, providing prompt andcourteous technical support via phone, email, and chatDiagnosed and resolved common hardware, software, and network issues,ensuring timely solutions to minimize user downtime

Denton, Texas, United States

Provided robust technical support for Android, iOS, IoT devices, hotspots, mobile routers, and connected Windows laptopsUtilized troubleshooting methods to resolve software issues on end-user devices and network issues in front-end systemsDiscovered customer needs through the use of active listening and discovery questions and recommended technical solutions to the customerResolved customer escalations by providing best-in-class customer servicePerformed inventory management and oversaw store operationsTrained new hires in the operation of local PoS systems, sales techniques, store procedures, and inventory management

Denton, Texas, United States