Bo Mcwaters Email & Phone Number

York, South Carolina, United States

Review IT networks according to client requirements to determine and rate overall effectiveness and efficiency.Combine IT analysis with review of business and marketing methods to create comprehensive strategy for improving productivity and profit margin.Communicate effectively with clients, suppliers, and industry professionals to maintain complete and current working knowledge.Design and setup home and office spaces including but not limited to building workstations, printer… Show more Review IT networks according to client requirements to determine and rate overall effectiveness and efficiency.Combine IT analysis with review of business and marketing methods to create comprehensive strategy for improving productivity and profit margin.Communicate effectively with clients, suppliers, and industry professionals to maintain complete and current working knowledge.Design and setup home and office spaces including but not limited to building workstations, printer configuration, data storage, cable runs, and documentation.Ensures projects are managed to delivery schedules, budget schedules, and company expectations. Show less

York, South Carolina, United States

Installed, configured and maintained over 25 workstation computersAssess the need for and implement performance upgrades to PC’s, including the installation of CPUs, NIC cards, hard disks, RAM, CD-ROMS, and so on.Developed and wrote operational policies, procedures, and documentation including password policy revision and workstation standardization configuration.

Charlotte, North Carolina, United States

Troubleshoot desktops, laptops, MacBook’s, mobile devices and printers.Imaged, configured and updated desktops and laptops based on company needs.Executed software and hardware upgrades and data conversions.Documented newly identified issues and solutions.

Charlotte, North Carolina, United States

First point of contact for customer care.Provided preliminary in-house diagnosis and technical services before escalating ticket to next level support.Resolve problems with malfunctioning products in a timely manner.

Charlotte, North Carolina, United States

Continuously provided exceptional customer service and optimal technical service in a fast-paced environment.Routinely provided a range of services but not limited to: virus cleans, custom builds, hardware and software installation, password removal, printer and router installations, data recovery and hard drive imaging.