Boris Melendez Email & Phone Number

Willis, Tx, Us

St. Louis, Mo, Us

collaborate with RTMS customers and internal teams to deliver excellent customer service and ensure an exceptional customer experience. Delivering hardware and software design and engineering service projects across a variety of on-premises and cloud platforms. Drive benchmarking efforts for the RTMS Platform, helping develop reference architectures and best practices across diverse infrastructure environments. Specialize in conducting performance assessments from an infrastructure standpoint, covering on-premises and cloud platforms, distributed architectures, network communication and latency, storage structure, and database performance for SQL-based systems. Provide technical direction and deep-level performance management support for the deployment of the RTMS Platform and work in synergy with other Emerson Industrial software products and teams, including RTMS, Performance Services, DeltaV, Syncade, and Aspentech. My role also involves collaborating with team members to enhance processes and documentation related to software technology testing and deployment.

Houston, Tx, Us

A highly skilled IT Infrastructure Engineer with experience in providing software, hardware, and networking support. Adept at performing server and networking administration tasks, monitoring for capacity planning, and preventing outages. Additionally, I am proficient in performing security/vulnerability tests and ensuring backups are performed and tested. I have experience in maintaining SQL databases by monitoring, optimizing, and scripting.

Houston, Texas, Us

DevOps Engineer working within a team focused environment with individual projects that would automate repetitive tasks and requests. Primary role consists of managing Azure AD, on-prem AD, Azure DevOps, RBAC for Azure and ADO, Office 365, Teams administration, Azure AD and ADsecurity groups, and Key Vaults.

Houston, Texas, Us

Created multiple automated solutions/tools within PowerShell for Active Directory, IAM, Azure AD, Azure, Office 365. Managed Microsoft GO tablets with Intune by deploying applications tied to Azure AD Security Groups. Also completed multiple L3 tickets related to AD accounts and O365 mailboxes.

Provided support for multi-factor authentication (MFA) and managed Office 365 profiles through Azure AD. Collaborated with cross-functional teams to ensure successful implementation of new software projects and training initiatives. Conducted weekly system maintenance and applied patches to ensure systemwide functionality and stability. Worked closely with vendors such as Dell, HP, Veeam, and VMware to troubleshoot technical issues, including warranty claims, RMA requests, and major software failures. Maintained flexibility to work weekends and be on-call as needed to ensure system uptime. Deployed desktops, laptops, routers, switches, firewalls, and servers to support business operations. Installed and maintained essential software on workstations to optimize performance and productivity. Contributed to the deployment of network hardware, including configuring network switches and firewalls.

The Woodlands, Tx, Us

Ticket management via Oracle, hardware support for all staff, faculty and students. Mobile device support with customer service level expectations to be met. Would also deploy desktop and laptop images for new hardware using Altiris.

Houston, Tx, Us

Provided hardware support for faculty and staff. Printer maintenance and service, which would include replacement of supplies and managed a budget for all hardware and toner for the school campus of Cook Middle School. Essential software deployment to workstations

Certificate, Cloud Computing

Associate'S Of Applied Science, Information Technology And Computer Network Systems

High School Diploma