Robert Alfonzo Wyche Email & Phone Number

Emporia, Virginia, United States

Chester, Va

Currently providing support for Virginia IT Agency (VITA) covering the Southampton Area, including Emporia, and South Hill Area Locations. Responsibilities include troubleshooting, diagnosing, repairing, installing, maintaining, and upgrading Windows based PCs, laptops, and tablets and printer hardware, and provide secondary support for VOIP technology, servers, security and networks. Perform on-site and remote analysis, diagnosis, and resolution of computer hardware and software incidents and service requests. Install, configure, maintain, and troubleshoot computer and printer hardware in accordance with program Service Level Agreements (includes response times and time to resolve service tickets). Collaborate with other technical SMEs as required to diagnosis problems that may relate to the server or network environment or other technical service area of the VITA program. Able to work independently and prioritize work to ensure Service Level Agreements are met.

Huntsville, Alabama

Provides IT Support for Corporate HCR Manor Care Facilities & Centers. Worked as Tier 1 Help Desk, Tier 2 For Advance Troubleshooting, and Tier 3 Field Deployments. Monitor and control daily service ticket activity, customer calls and service levels. Resolve technical problems with hardware, software and connectivity issues. Install/ upgrade/ replace server, device, or network components as needed. Provide Networking support (protocols, troubleshooting connectivity). Perform physical hardware audits, Perform hardware warranty/ Replacements. Coordinate deliveries and transport requests. Perform miscellaneous warehouse related tasks.

Assist existing and new clients with marketing campaigns which included to designing and creating products for web-based and printed material. Experience with visual and written communication; experience using digital images and illustrations; experience taking, editing and cataloging digital images. Providing technical assistance and support to customers using desktop technologies, applying extensive knowledge of desktop systems, hardware and software, current and past operating systems, and by integrating hardware, and software under normal and unusual configurations for standard and specific customer requirements. Personal computer repair, upgrades, troubleshooting, virus removal, restorations and custom built computers. Other services included remote assistance, website development and management utilizing technology, and software; Microsoft Office Suite, Front page, Dreamweaver, Adobe, Quick time and Java.

Redstone Arsenal, Alabama

Responsible for Overall operations of the Child and Youth Services Technology Lab for Redstone Arsenal MWR. Assisted the FTS in designing and responsible for implementing an Educational Technology Program for youth 6-18 years of age. Plan coordinates, and conducts activities for program participants based on observed needs of individual children/youth and cooperation with other CYS Staff. Prepares and implements program options for children and youth with special needs. Ensures computer, peripherals, and software are maintained in good condition and working order. Provides technical assistance; for Child Development Centers, School Age Center, Middle School Teen Center, Hired Program, Skies Program, School Liaison, Nutritionist, Sights & Sounds Of Redstone and Outdoor Recreation. Successfully completed the School Age Foundation Training (28 Nov 2011) Completed all required training in Individual Development

Huntsville, Alabama Area

Handle board operation duties, as well as perform announcements and play music, perform technical duties, set up and troubleshoot mixing boards, microphones, electronic and mechanical components specific to the radio station, and computer software such as Cool Edit, Adobe Audition, Scott Studios for editing and broadcasting audio.

Computer Technology/Computer Systems Technology

Diploma, Regular/General High School/Secondary Diploma Program