Maksym Bondar Email & Phone Number

Cracow, Małopolskie, Poland

- Oversee daily staff activities in the Service Desk, providing guidance, training, and mentorship to our dedicated team of technicians.- Manage and coordinate urgent and complicated support issues, serving as the escalation point for all requests and incidents.- Monitor and manage Service Level Agreements to set expectations and measure performance.- Develop ticket escalation processes and analyze root causes of issues, communicating effectively with both internal and external stakeholders to ensure timely resolution and satisfaction.

Krakow Metropolitan Area

- Team Workflow Management:Effectively manage the workflow for a team of 100 people, ensuring smooth operations and timely taskcompletion.Oversee attendance tracking and address any attendance-related issues promptly.- Tech Troubleshooting Support:Provide technical support to team members, troubleshoot tech issues, and offer solutions to enhance productivity.- Backlog Tracking and Reporting:Track and report on project backlog, utilizing tools such as Google Sheets and Slides.Generate detailed reports regularly to provide insights into project progress and identify areas for improvement.- Dashboard Management:Manage and maintain dashboards using Google Sheets, Looker and SQL, ensuring accurate and up-to-date information for informed decision-making.- Reports Generation:Create and deliver multiple detailed reports per week using Google Sheets and Slides, covering various aspects of team performance, project status, and other key metrics.- Quality Results Reporting:Develop and present quality results reports, identifying outliers, highlighting key performance indicators and recommending strategies for improvement.- Onboarding Support:Play a key role in the onboarding process for new team members, providing guidance and assistance to ensure a seamless integration into the team and its processes.

Агломерация Кракова

Агломерация Кракова

Днепропетровская Область, Украина