Brian Bond Email & Phone Number

As the Product Manager III, Hardware Business, I am responsible for understanding IDEXX’s practice management software requirements and ensuring optimal performance in several different customer environments (for example: server-based, cloud and virtual) by creating (working with Product Engineering) and commercializing the ideal hardware infrastructure.

As the Smart Flow Program Manager at IDEXX, my responsibilities included the integration of the Smart Flow business into the IDEXX infrastructure. Specifically, I was the primary HR contact for Smart Flow and I worked closely with the IDEXX HR department to on-board the Smart Flow employees with as little disruption as possible. I am also one of the two.

Smart Flow is a workflow optimization system that helps veterinary practices increase their bottom line by up to 20% by converting the hospitals into a completely paperless environment. Smart Flow will improve communication, generate efficiencies and will help to capture more charges for the products and services provided to general public.As the General.

Toronto, ON

- Vice-President, Managed Services and Vice-President (General Management)- Report directly to the President and CEO and responsible for the technology requirements of all clients.- Leading a team to succeed (increased revenue, higher level of client satisfaction, business growth, expense control, employee satisfaction)- Developed Employee Policy Manual.

Newmarket, ON

- Designed, created and developed a successful Information Technology Support company with 350 clients in the Greater Toronto Area. Authored a marketing plan which grew business revenue by 72% year over year. Directed all post-sales client support activities leading to a 98% client retention rate.- Maintain IT Infrastructure for client base in Greater.

Toronto, ON

- Full responsibility for 70 Information Technology Professionals; deploying them world-wide as required, based on client needs.- Ensured client and employee satisfaction through appropriate project skill matching, and education.

Toronto, ON

- Reporting to the Vice-President, Client Services; I had full responsibility for all business activities within the integrated RBC Payroll Technologies, ScotiaPay and General Services market segments in the Central geographic region. Lead a team of Managers, Team Leaders and Associates.- Conceived, developed and implemented an enhanced service model for.

Toronto, Canada Area

District Manager, Manitoba and Northwestern OntarioDistrict Manager, Toronto RegionManager Service, Ontario RegionAssistant Manager Service, Ontario RegionTraining OfficerInput Verification OfficerSenior Service RepresentativeTechnical Support Officer