• Monitored network alarms • Performed troubleshooting and repairs to network by accessing the switches and reconfiguring• Provided infrastructure designs for local area network (LAN) and provided troubleshooting for issues that arose.• Worked with Cisco and Juniper routers supporting 1000+ WAN end users and 200+ LAN end users• Worked on SIP based IP PBX environments.• Installed and configuring DNS Malware protection.• Provided mobile network solutions, virtual CPE, access SBC, and software defined networks• knowledgeable in LAN, WAN, Fibre, voice cable laying, Network rack placement Performs configuration, maintenance, monitoring, and other server security measures.Performs configuration, maintenance, monitoring, and other server security measures.

• Provided network support from inbound telephone inquiries from internal data, working with user to add into Active Directory.• Provided support included; enabling NIC, enabling DCHP, wireless networking, modem /router configuration, use of networking elements such as Calix, Marconi, Lucent Stingers, TTI, AFC, and Adtran to analyze, build speed profile and completed network connections between customer and Centurylink’s programming equipment• Performed technical oversights/reviews• Worked on SIP based IP PBX environments.• Provided troubleshooting for incoming calls from clients on technical issues such as; enabling NIC, enabling DCHP, wireless networking, modem /router configuration, browser resets, and remote login to customers PC’s • Worked with Cisco and Juniper routers supporting 1000+ WAN end users and 200+ LAN end users• Exposure to the Host (mainframe) and Non-Host infrastructure team• Captured and documented business/technical requirements by communicating with customers• Centurylink online security, computer storage uploading, e-mail issues, resetting browsers•

• Direct Vision was a full service company which held contracts with Mastec, Direct Sat USA whom contracted for DirecTV, Jones Cable, Comcast, and janitorial service for the Department of Tax and Treasury offering help desk support as well as server and network infrastructure design, inventory, quality and solution delivery tools as resources (e.g. ITAM, Cloud Orchestration and Quality)• Satellite installation using tools such as Bird Dog satellite meter• Cable installation with the use of TDR, DSAM signal level meter, oscillator, etc. • Fiber optic cable installation and termination• Worked on SIP based IP PBX environments.