Cathy Bondesen Email & Phone Number

Chattanooga, TN

Amazon Account Manager

Sonesta Select Chattanooga

Courtyard By Marriott Chattanooga At Hamilton Place

Nashville, TN

Franklin, Tennessee

• Assisted in managing a team of 75 staff, Managed Maintenance Department and Co-Managed Front Desk Staff
• Manged all A/R accounts and worked with A/P departments of all direct billed companies utilizing Drury as their choice hotel
• Hired, trained and mentored staff according to Hospitality Achievement Training methods and continued growth and development and maintained a low turnover rate of 16%
• Worked directly with management, housekeeping and maintenance to achieve high passing quality assurance scores
• Maintained organization and confidentiality of new hire paperwork, applications and employee files
• Achieved highest customer service scores in the company since opening in August 2012

Franklin, Tennessee

Front Desk Supervisor/Front Office Manager

Drury Plaza Hotel, Franklin TN

Franklin, Tennessee

• Trainer for new hires on all shifts: Created new training materials for hotel
• Help to foster independence in training of new audit staff
• Provide excellent concierge services for Nashville and Williamson County
• Build rapport with local corporations by providing ongoing services to repeat guests
• Audit the financial transactions for the day
• Draft fair and correct daily audit report

Greater Nashville Area

• Greet and check in all guests
• Provide information to new and existing guests, doctors, nurses, and local hospital staff
• Order supplies and office equipment through various vendors
• Provide guided tours to new guests, potential donors, & local charity groups
• Log maintenance issues for facility manager
• Receive and sort mail and deliveries for staff and guests

Greater Nashville Area

• Communicated with supervising staff and professional support personnel for purpose of assisting in evaluation progress and implementing IEP objectives
• Taught life skills
• Job training
• Implemented behavior plans with tracking methods to graph levels of successo Maintained a consistent record of reducing negative behaviors in 100% of students whom I supported
• Maintained records and files including but not limited to lessons, student attendance, student behavior, student medical, and classroom documentation
• Performed clerical tasks for the purpose of helping the teacher get instructional materials ready

Greater Nashville Area

• Supported and provided superior customer service while also utilizing retail sales techniques as both a receiver and caller
• Troubleshoot customer inquiries before sending to next tier
• Used questioning and listening skills that support effective telephone communication
• Used an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects
• Effectively dealt with job stress, angry callers, and upset customers

Brentwood, TN

• Certified trainer (FOH)
• Trained and worked full time in all aspects of FOH and BOH
• Primarily served as Bartender and Prep Cook
• Carrier out FOH Manager Shifts
• Conducted weekly bar inventory and assisted with kitchen inventory
• Wrote schedules for all FOH employees and assisted with kitchen schedules