Robert Bond Email & Phone Number

Chicago, Il, Us

New York, New York, Us

London, Gb

Senior level role representing Operations on the Senior Leadership Team with a key focus on enabling the agency, providing the right tools, processes and training to support growth and to drive flawless execution. During 2022 I was selected to participate in the McCann Worldgroup Leadership Programme – a 6 month leadership training course aimed at developing emerging leaders across MWG agencies.Core responsibilities and achievements:OPERATIONS- Created Operations Framework mapping operational pillars of the agency with KPIs - Led training for delivery teams on commercial awareness and resourcing best practice- Maintained tools, templates, processes to support delivery- Produced department plan identifying vision for operations, key actions and KPIs- Created client onboarding process/checklist - Oversight of Agency resource management- Roll out of new resourcing platform and training across agency - Optimisation of Agency Resourcing Process- Reviewed resource plans monitoring utilisation & capacity- Participated in quality and information security ISO audits- Adaption and rollout of agency playbookPROJECT MANAGEMENT- Led the delivery team of 8 people - Managed department capacity and chargeability- Provided support, mentorship & coaching to the PM team & reviewed/approved SOWs- Championed agency delivery framework and coached team on how to use it effectively- Conducted annual performance reviews, set and monitored performance goalsNEW BUSINESS- Prepared commercials and content for RFPs & pitch decks- Contract and policy reviews with Legal/IT/process teams- Participated in pitch meetings/presentationsCLIENT DELIVERY- Delivery Lead for Aramco, partnering with Business Director on strategy and growth opportunities- Led complex Web Site Development and Salesforce projects- Provided delivery consultancy to Managing Partners & Business Directors- Commercial management including profitability, budgeting, revenue forecasting & recognition

London, Gb

DELIVERY LEAD - JANSSEN PHARMA (Part of J&J)- Led delivery across all digital workstreams (Digital strategy / Website design / Email development)DRUPAL CENTRE OF EXCELLENCE- In collaboration with CTO, established MRM LDN as the global centre of excellence (COE) for Drupal- Migrated Drupal operations and clients from current operation in Bucharest- Engaged with MRM Manila as the offshore Centre of Execution (COEX) for Drupal- Embedded Project Director to lead Drupal COE post onboardingRECKITT BENCHISER (NUROFEN)- Led delivery of relationship mapping project, working in collaboration with McCann, with objective to investigate the relationship between a person, the pain category and the Nurofen brand at different moments in time- Worked with Head of Planning & Head of Analytics to define the mapping process and prepare detailed scope of work- Managed UX & design for production of the relationship mapNEW BUSINESS- Prepared commercials, operating models and content for RFPs & pitch decks- Contract and policy reviews with Legal/IT/process teams- Participated in pitch meetings/presentations

London, Gb

I took on the Head of Project Management role for 1 year to cover for Maternity leave.During this time I lead the team of 10 project managers (Junior PM - Project Director level) providing mentorship and delivery support. I also represented delivery to the senior leadership team, reporting regularly to the CFO.I participated in ISO 9001 quality audits, focusing on Project Management, successfully passing with no non-conformities.Key Delivery Responsibilities:ACCORD HEALTHCAREI led delivery on a complex mobile App project focusing on improving patient outcomes for cancer patients. The purpose of the app was to provide relevant content for to support patients at each stage of their journey, enable patients to set reminders for key appointments and medication dosing, a patient diary / side effect tracker and connecting patients with local pharmacies.I managed the Scoping and delivery of the Discovery, Define and Design phases of the project, which included coordination of stakeholder interviews, capturing high level user stories, running an MVP prioritisation workshop, managing creation of detailed technical specifications for APP and API build and engaging and onboarding a development partner. This was a network project working with McCann Health from a strategy, content and design perspective with MRM leading the technical design and execution.VAUXHALL MOTORSContinued delivery leadership, overseeing a delivery & execution team across digital and CRM.Managed client relationship with Head of Digital providing support on overall digital strategy, including integration of ecommerce into the user journey. Management of budgets and and retainer planning and management of multiple vendors.NEW BUSINESS- Prepared commercials, operating models and content for RFPs & pitch decks- Contract and policy reviews with Legal/IT/process teams- Participated in pitch meetings/presentations

New York, Ny, Us

DELIVERY LEAD - VAUXHALL MOTORS- Managed a cross discipline team of 15 people across multiple workstreams including content management, tech development, UX, product and finance data administration, campaign development & CRM.- Led migration of Vauxhall website from Day CQ to Adobe Experience Manager- Led development of multiple custom tools such as book a test drive/quote, Vehicle Valuation, Finance calculator – connecting with APIs and lead management system (Siebel)- Led UX audits and optimisation , including user research via interviews, card sorting and user testing- Vendor management- Coordination of vehicle product database and data extracts- Managed UX recommendation for integration of buy online service to Vauxhall websiteOPS LEAD - MICROSOFT- Coordinated onboarding of Inside model for Microsoft- Onboarded new office, team and provided daily support during onboarding- Organisation of IT equipment for inside team ensuring connectivity to key tools and platforms- Worked with clients to agree ways of workingBRITISH LAND- Partnered with Business Director to lead successful pitch - Produced commercial model combining retained and flex teams- Produced onboarding plan identifying 30/60/90 day actions- Led onboarding process- Set up processes, tools and ways of working to support briefing & delivery- Developed proposals for out of scope projects- Led delivery on digital workstreams including email platform migration, data/analytics, UXTOMMEE TIPPEE- Onboarding of new client, setting up ways of working- Scoping of full Website redesign - Coordination of discovery workshops-Management of UX processDIRECTLINE GROUP- Assessed existing ways of working & made recommendation for optimisation- Documented processes and presented to agency and client teams - Embedded a Project Manager to the account to provide delivery support- Produced templates for SOW & Project Plans- Participated in quarterly governance with client

New York, Ny, Us

DELIVERY LEAD - VAUXHALL MOTORS- Onboarding of new client to the agency- Assessment of workstreams and onboarding of processes and ways of working with multiple stakeholders (Vauxhall/Media Agency/Central European Team/CAP Gemini/Suppliers)- Built delivery team of 4 x project managers to manage day to day delivery of retained and project work across website maintenance and digital campaign development (microsite/display ads)

New York, Ny, Us

Digital Lead for Microsoft account, leading a team of 4 project managers across website development and ongoing maintenance, as well as delivery of digital campaigns for Microsoft and MSN.Client facing, leading delivery - engaging with multiple stakeholders including the channel managers and the Microsoft Online Team for adherence to policy and guidelines.Duties included delivery of Programme of work, including team management, SOW reviews, management of client status, and governance meetings. Attendance at worldwide Partner conferences, representing MRM.

New York, Ny, Us

Managing a broad range of digital projects, including website builds, campaign microsites and online advertising banners. Managing multi-discipline teams for delivery and managing contact with the end client directly. Produced SOW documents and project plans, and managed project status.Main client was Microsoft UK focusing on B2B digital marketing through online advertising campaigns as well as management of technical audience websites (Developer / TechNet channels) and the Microsoft Partner Programme.

I took 7 months shared parental leave to spend quality time with the family following the birth of my Son. I found this an incredibly rewarding short break in my career to be able to provide support at home and be there to fully embrace and enjoy fatherhood.

Worked within a team of project managers delivering digital projects for Microsoft, MSN & Nestle.Coordinated weekly project status ahead of client status meetings.Coordinated resource requests, liaising with agency resource manager

Worked within a small independent agency, performing a dual Account/Project Manager role across branding, design, PR and Digital services- Responded to new opportunities, including site visits to meet with customers to understand and document requirements.- Prepared proposal documents, presenting to client where required- Managed delivery of projects with in house studio & PHP/.NET & Front End Developers- Produced sitemaps and wireframes for website projects

Worked within the Project Management team of a top independent digital agency focusing on website development. During my time with the agency I worked across two main clients - BuyEnergyOnline and Decanter, supporting ongoing maintenance and development across their websites.My duties included project scoping, coordinating delivery with the development and creative teams and engaging with clients on project delivery and status.

2:1, Business Information Systems Management

Postgraduate Degree, Project Management