Bone Manoj Kumar Email & Phone Number

Bengaluru, Karnataka, India

➣Conduct rigorous quality checks on US mortgage documentation, appraisal reports containing valuations of properties as per current market conditions, provided by the US certified appraiser➣Perform review of Conventional, FHA and VA loans to assess completeness of information➣Interface with the appraiser/clients such as AmeriSave, ProTech, Nationwide & Class Valuation via emails/calls to seek clarifications on improvements requested➣As Acting Lead, guide a 9-member team in managing work priorities, understanding issues, and providing constructive feedback to improve productivity and performance➣Create a culture of process excellence and continuous improvement by coaching and training team members➣Prepare team’s performance metrics/reports for presentation to senior management

Hyderabad, Telangana, India

➣Assessed and validated various US Mortgage appraisal documents such as 1004, 1073, 1025, and 2055➣Conducted audits to identify discrepancies in reports validated by the team, and ensured corrections before presentation to clients➣Obtained higher performance outcomes by orienting new hires and employees from other teams on the “Appraisal Review” process➣Captured issues/concerns for initiating improvements by effectively engaging with clients through calls➣Owned up and resolved escalated issues of clients and provided updates to the team to ensure customer service levels are maintained