Joseph Bone Email & Phone Number

Austin, TX, US

Westlake, Texas, US

Responsible for designing and developing Canvas and Model-driven Power Apps by utilizing Microsoft Dataverse, SharePoint, or other databases as the backend data storage model. Experienced with Power Automate Cloud Flows, Desktop Flows, business process Flows, and Process Advisor.Schwab Power Platform Champion

Westlake, Texas, US

Plays a key role in organizing and driving improvements to IT Processes across the Schwab Technology Solutions Organization. Core responsibilities include partnering with process owners, audit teams, and technology principles to improve IT processes aligning to industry standard frameworks (COBIT, ITIL).

Westlake, Texas, US

Lead second-level support team for Schwab technology hardware and fulfillment services. Managed assigned Remedy support queues, managed all Austin Onsite-Services STS projects including the Covid-19 Pandemic team, communicated with customers, documented problem incidents to adhere to service-level agreements by key stakeholders.

Westlake, Texas, US

Provided level-one support via phone and chat for the internal Schwab workforce. This includes managing problem incidents and service requests. Performed account management and maintenance for various applications and systems such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management). Followed all standard operating procedures (SOP).

Austin, Texas, US

• Remote Helpdesk Level 2 Support to our 95 properties across 33 cities in the US
• Handle escalated tickets that surpass traditional troubleshooting
• Troubleshooting support for all properties including desktops, laptops, printers, keyboards, iPhone, and Android devices
• Utilize ticketing system to correctly assign tickets to proper resolution teams to maintain with SLA’s and ALA agreements
• Resolve complex issues including system crashes, network slowdowns, connectivity problems, security breaches and virus infections
• Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations

Built company inventory to adhere to build-to-stock principles to ensure high capacity utilization. Supervise, coach, and train lower level staff and customer service point-of-contact. Directed all e-commerce/wholesale operations grossing $300k monthly sales.

Built, monitor, and maintain all information technology systems within the company.

• Independently plans and prioritizes both long and short-term projects for profitable results in the areas of sales, marketing, installation, and business development for window and blinds company
• Conducts accurate inventory checks and billable audits as received from the accounting department
• Completes timely on-site inspection after installation, manage crew installation of windows and blinds to meet code specifications

Springdale, AR, US

• Supervised daily warehouse and shipping activities including satisfying internal orders generated from production. (third-party service, CPU, route sales etc.)
• Managed sixteen team members, certifying shipments and supporting documentation for all domestic and international loads, complying with OSHA and USDA standards
• Worked with production to maximize plant profitability, ensuring shipping transactions are accurately logged, and overseeing non-exempt team members labor hours
• Conducted extensive inventory checks of entire facility on nightly and weekly basis