Bones Uk Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Consulting small to medium size companies to strategically and dynamically position web and marketing solutions that will enhance their web presence and ultimately improve their ROI.

Principal online strategist for enterprise with responsibilities in implementing marketing objectives and goals, focusing on channel integration, SEO, cross-selling, service quality, web analytics, and conversion rates. Also provided leadership in managing web-based project portfolio, in addition to leveraging Web 2.0 concepts to enhance corporate communication and enterprise content management in the area of design, usability and content architecture.

Managed web-based IT project portfolio based on .ASP and .NET platform varying in size and complexity interfacing with Legal/Compliance, Information Security, Marketing, and Systems - involving documentation, prioritization, business and systems requirements, scope management, resource management, risk management, change management, quality management, user acceptance testing, validation, and implementation. Collaborated to streamline and improve project lifecycle for company while serving as primary web administrator - monitoring brand integrity and managing domain name assets.

Responsible for account management, marketing, training, and delivering effective and efficient service and support while providing B2B eCommerce solutions. Developed effective sales workflow in addition to tracking and analyzing performance metrics along with deploying targeted solutions to address and resolve performance gaps. Facilitated performance presentations at weekly senior executive meetings.

Facilitated Customer Service, Technical Support, and Sales new hire training to provide world class service and support. Designed and integrated customer experience training initiative to enhance customer support ownership. Supervised curriculum restructuring project team consisting of 18 cross-functional team members. Served as project lead to manage CRM application integration.

Supervised a team of 20 representatives to provide effective and efficient world-class service. Tracked and analyzed performance metrics along with implementing performance improvement plans to increase quality and productivity. Managed and resolved customer escalation issues. Mentored and coached customer service representatives as part of ongoing personnel development.