1. Develop and implement the organization's IT strategy in line with business goals and objectives by analyzing the IT infrastructure and identifying areas for improvement to support overall company goals.2. Manage the IT department's budget and allocate resources effectively to meet organizational IT needs, including hiring, training, and managing IT staff, vendors, and contractors and negotiating technology contracts.3. Oversee the organization's network and system administration to ensure reliable, secure, and efficient hardware and software systems. This includes implementing new technologies, managing updates and patches, and ensuring data backups and disaster recovery plans are in place.4. Ensure the organization's data and information systems are secure by developing and implementing security policies, ensuring regulatory compliance, and managing access controls as the Head of IT.5. Oversee the IT help desk and ensure users receive timely and effective support, including developing service level agreements, monitoring performance metrics, and delivering high-quality customer service.6. Manage IT projects to ensure on-time, within budget, and quality delivery by defining project scope, developing project plans, and managing project risks and issues.

• Installed and configured computer hardware operating systems and applications.Monitored and maintained computer systems and networks.• Talked staff or clients through a series of actions, either face-to-face or over the phone,remotely via TeamViewer or Any Desk to help set up systems or resolve issues.• Troubleshoot system and network problems, diagnosing and solving hardware or softwarefaults.• Replaced parts as required.• Provided support, including procedural documentation and relevant reports.• Followed diagrams and written instructions to repair a fault or set up a system.• Supported the roll-out of new applications.• Set up new users' accounts and profiles and deal with password issues.• Responded within agreed time limits to call-outs.• Worked continuously on a task until completion (or referral to third parties, if appropriate).• Prioritized and managed many open cases at one time.• Rapidly established a good working relationship with customers and other professionals, suchas software developers.• Tested and evaluated new technology.• Conducted electrical safety checks on computer equipment.

• Maintained and troubleshoot all network and computer-related issues. Integrated security, and physical control solutions for all confidential data and systems.• Integrated and configured computer networking for best performance.• Troubleshot and repaired hardware, operating systems, and applications.• Monitored and maintained computer systems and networks.• Identified security gaps and provided relevant solutions in consultation with the Operations manager.• Tested and evaluated all new technology including M&E systems e.g. database systems, websites, etc.• Conducted electrical safety checks on computer equipment.• Enhanced office IT system through appropriate upgrades and advised• Operations Unit on changes or improvements required.• Helped install and support all ICT hardware and software. Provided overall administrative support.

• Conducted new user orientation to hardware, software, network access, and IT policies.• Administered IT department's policies and procedures to ensure compliance and efficiency.• Installed various access CCTV camera types, including both analog and digital IP systems.• Installed and programmed DVR recording units for effective surveillance and monitoring.• Maintained a log of all problems detected and system backups to ensure business continuity.• Installed, configured, and repaired POS systems to ensure smooth business operations.• Secured corporate data and equipment upon departure of employees, including data backups and physically securing all IT-related corporate property.

• Collaborated with Head Teachers and other users to analyze, identify, and implement DLP systems and process improvements.• Managed the quality and consistency of data, and trained teachers to understand and support the DLP initiative.• Spearheaded cross-functional DLP task force across schools to help them maintain accurate and uniform documentation of all data in the DLP system.• Carried out data audits regularly to ensure clean data for use across all areas of the DLP laptops and students’ tablets.

• Installed, configured, maintained, and repaired computer-related hardware, including desktops, laptops, monitors, network printers, local printers, copiers, scanner units, and other IT equipment.• Worked with Network Manager to create and document internal standards for system configuration, including hardware and software.• Took helpdesk calls and assisted users to troubleshoot and resolve IT-related issues.• Responsible for supporting a range of software and hardware including Windows XP/Vista/Windows 7/8/10, Linux, Office 2003-2013, Windows Server, Backup products, Anti-Virus products, TCP/IP, Ethernet, wireless router, and Firewall Configurations.• Set up and supported remote site VPN network connections wireless or other.

• Coordinated and prioritized advanced ICT support service and advice as required to ensure efficient IT operations.• Configured and tested ICT equipment and networks, including hardware peripherals, for effective use.• Monitored performance of and diagnosed and resolved most network infrastructure, software, and hardware faults and performed a range of repairs and upgrades to ensure smooth operations.• Performed maintenance of servers to minimize breakdown and interruptions to users.