Product development of casino marketing applications using agile and cloud platforms (AWS, GCP, Azure).

Leads a Cloud Ops Team (13 Cloud Engineers) to keep Willis Towers Watson's actuarial analytics products in Azure running reliably 24/7.

CEO and Internet Product Designer.

Asia leader of call center and on-site support operations for Procter & GambleCoordinate with regional and global project and application owners for deployment of new software and IT technologiesProvide training to on-site service contacts for new support processes in support of new service deployments Coordinate with of Global IT in deploying new service processes that affects on-site teams in the regionConduct monthly meetings and reviews with all country on-site team leaders… Show more Asia leader of call center and on-site support operations for Procter & GambleCoordinate with regional and global project and application owners for deployment of new software and IT technologiesProvide training to on-site service contacts for new support processes in support of new service deployments Coordinate with of Global IT in deploying new service processes that affects on-site teams in the regionConduct monthly meetings and reviews with all country on-site team leaders relating to SLA performanceAttend biweekly meeting reviews with global client (P&G) lead contact for on-site servicesGenerate monthly on-site service SLA ReportsManage contracts and relationships with third party vendors and contractors who form the on-site support teamsManage any changes of third party vendors for Japan sitesManage big IT support process changes for Asia region (i.e. change in PC migration process)Manage big IT product deployments for Asia region (i.e. change in PC operating systems)Participate and assist in sales pursuit of new accounts when invited to supportParticipate and assist in starting up new accounts when invited to support Show less

Managed Asia call centers and Japan on-site support operations with an operating budget of $2Million +Project managed the consolidation of Japan call centers into one and later moved the call center to ManilaAsia leader in the initiation and formation of a Global Service Desk that operates in key centers around the world 24/7 and using follow-the-sun service method.Managed third party vendor s for both call center and site support teams (EDS, IBM, CSC Japan)Initiated and created… Show more Managed Asia call centers and Japan on-site support operations with an operating budget of $2Million +Project managed the consolidation of Japan call centers into one and later moved the call center to ManilaAsia leader in the initiation and formation of a Global Service Desk that operates in key centers around the world 24/7 and using follow-the-sun service method.Managed third party vendor s for both call center and site support teams (EDS, IBM, CSC Japan)Initiated and created a business case for the development of an Global IT support portal for Procter & GambleConducted technology selection processes for the portal’s components a.) knowledgebase system b.) automatic ticketing that integrates with Service Desk c.) chat support d.) electronic software distribution e.) service request system Initiated and executed the proof of concept, pilot and global deployment of the the eSupport portalWorked with multiple software vendors (sales, engineering teams) for the test assessment, bidding and buying of the different software components. Show less

Member of the P&G Asia Workplace Center of ExpertiseOwner of the first generation electronic software distribution tool of P&G for the Asia Region (Symantec ESD/NAN)Established and operated the first Application and Certification factory in Manila (1 contractor direct report)

Developed product formulas using upstream technologies for laundry detergentsDeveloped product making processes that integrates new technologiesDeveloped product performance tests both in laboratory simulation and actual useWorked with company legal for identification of patentable technology formula and processesFiled and granted seven patents related to technology, formula and process involving enzyme, surfactant, brightener and dye transfer inhibitor technologiesWorked… Show more Developed product formulas using upstream technologies for laundry detergentsDeveloped product making processes that integrates new technologiesDeveloped product performance tests both in laboratory simulation and actual useWorked with company legal for identification of patentable technology formula and processesFiled and granted seven patents related to technology, formula and process involving enzyme, surfactant, brightener and dye transfer inhibitor technologiesWorked with marketing, product supply and product regulatory in testing and approving a new product formula and process to market launchWorked with technology companies for scale up production of new technology raw materials Show less