●Overseeing the day-to-day operations of the university residence, ensuring a safe, supportive,inclusive living environment for students and managing residential facilities, addressingmaintenance issues, coordinating room assignments, and overseeing check-ins andcheck-outs.● Providing guidance and support to students, addressing their concerns, queries, issues, organizing resident meetings, offering advice on personal matters, connecting students withappropriate resources, and fostering a positive living community.● Managing a team of resident assistants, residence committee, providing leadership, direction,and support.● Developing and implementing residence policies and procedures in line with universityguidelines and regulations to ensure compliance with policies, enforce disciplinary actionswhen necessary, and promote a respectful and inclusive residential community.● Responsible for handling emergency situations and implementing crisis management protocolswithin the residence.● Organizing and facilitating community-building activities and events within the residence. Thisincludes social and educational programs, workshops, and opportunities for students toconnect and engage with each other, fostering a sense of belonging and promoting personaland academic development.● Collaborating with various university departments and external stakeholders to ensure effectiveresidence operations.● Ensuring that the residence meets health and safety regulations and standards.● Evaluating the effectiveness of residence life programs and initiatives by gathering feedbackfrom students, conducting surveys, and analyzing data● Enforcing the university's code of conduct within the residence, addressing student misconductand administering disciplinary actions as necessary.

• Consult with students and parents daily to resolve queries• Assist with student orientation• Prepare communication for notice boards• Assist Management in setting up the student / lecturer timetables• Informing students and lecturers of all academic plans or timetables• Attend and assist in academic / lecturer meetings• Ensuring all students notes are captured in the academic System• Compile graduation lists and reviewing assessment timetables • Responsible for, coordinating, implementing, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience.• Supporting and collaborating with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

• Facilitate students to comprehend and apply the newly learned content intelligently.• Interpret and implement the teaching-learning guidelines prepared for each tutorial session by the Course Coordinator (CC) as spelt out in the Tutor Guide for the course, and to conduct the necessary activities within the time span allocated. • Assist students to become independent and collaborative learners.• Assist and train students in developing appropriate study skills (guidance on• reading and note-taking, skills on using the Internet, computer assisted learning programmes, etc.) for them to complete the course effectively.• To use the tutorial and assignment systems to monitor fully the progress of individual students, by the maintenance of proper records of completed assignments, grades & attendance.

• Assists and supports the Residence Manager in order to support the delivery of student services,• Running the reception, telephony, assisting with the finance functionality.• Check-in students.• General administration.

• Provide information to internal colleagues or external enquirers.• Maintained and organized numerous office files.• Liaise with the Dean and other Faculty/University Management offices, other academic departments and relevant support services.• Conducting lecturer evaluations.• Assisting the HOD and Departmental Administrator with administration.• Resolve administrative problems.• Submission of departmental documents.• Ensuring that refreshments are available at the department.• Compiling and updating student summaries and capturing/track the progress of students and communicating to academic staff• Putting up notices and student predicate marks.

• Assisting students with the online registration process.• Other duties as assigned by registrar and assistant registrar.

• Assist students in handling their academic matters.• Making student cards.• Handling and responding to student inquiries.

• Purchase inventory based on current trends, availability of new products and customer interest.• Display merchandise to maximize purchasing appeal.• Organize sales and product demonstrations.• Deal with any enquiries and complaints and monitor customer service.• Serve customers as needed.• Put together the rotas and shifts.

• Ring up purchases.• Elevate complaints to management.• Keep track of inventory.• Resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.• Servicing existing accounts, obtains orders, and establishes new accounts by planning and organising daily work schedule to call on existing or potential sales outlets and other trade factors.