Boniface Morphy, Mbcs, Ctfl Email & Phone Number

Nigeria

Estonia

• Testlio brings together on-demand testing experts, strategic client services, and an integrated testing platform to reimagine software testing.
• Manage everyday activities and operations of the Test Leading team - establish efficient routines and keep up the team's spirit and supportive atmosphere which aligns with Testlio's values.
• Perform Functionality, UI, Regression, and Acceptance testing to ensure all features are working exactly as expected.
• Providing professional support, guidance, and coaching within a team: motivating, challenging, energizing, and empowering team members.
• Detect and track software defects and inconsistencies, using the Testlio platform, Testrail, Jira, Android Studio, Charles Log.
• Ensure that the team works within the boundaries of a project's success and financial metrics, such as margin, target utilization, NPS, and more.

Nigeria

• Provided support to (PricewaterhouseCoopers Nigeria) which included managing cost-effective travel policies for them as well as other travel-related issues.
• Assisted clients by providing advice on the pros and cons of their numerous travel options such as itinerary adjustments and cancellations.
• Increased discounts 25% plus additional amenities with rebates, and contract terms by negotiating enhanced discounts and program offers with travel suppliers.
• Reduced clients’ travel risk management by consolidating the group and meeting expenditure.
• Led review, research, contracting, and implementation of new online booking and expense tools saving 30% in annual expenses for tools and software.

Nigeria

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client

Lagos, Nigeria

• Interacting with customer via phone (inbound and outbound calls) to provide them with information, to address enquiries, complaints regarding products and services with the highest degree of courtesy and.
• Help customers with flight reservations using GDS, checking for availability and validity of tickets, make hotel reservations and ground transfers/rental transportation.
• Cross selling of Wakanow products and services.
• Offers alternative solutions where appropriate with the objective of retaining customers.
• Research various destinations and means of travel regarding prices, reviews etc.
• Organize travels from beginning to end, through booking flight tickets (using GDS) and hotel reservation, Airport transfers etc.

Lagos

• Uploading of both domestic and international contracted hotels on the extranet.
• Comparing of hotel prices with competitors to display cheaper rates on Wakanow portal.
• Responsible for maintaining strong relationships with key contacts in existing accounts
• Updating payment sheet.
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Make Hotel reservation, Tours using computer terminal like CRM, Zeep travel masters or via mail and Telephone.

Higher National Diploma, Computer Science, Upper Credit

graduate in computer science with upper credit merit,2012

Diploma, Digital Marketing, Distinction

Shawacademy diploma for successful completion of digital marketing program.

National Diploma, Computer Science, Upper Credit

am a graduate in computer science with an upper credit merit,2009