Boniface Morphy, Mbcs, Ctfl Email & Phone Number

Nigeria

Estonia

Testlio brings together on-demand testing experts, strategic client services, and an integrated testing platform to reimagine software testing.• Manage everyday activities and operations of the Test Leading team - establish efficient routines and keep up the team's spirit and supportive atmosphere which aligns with Testlio's values.• Perform Functionality, UI, Regression, and Acceptance testing to ensure all features are working exactly as expected.• Providing professional support, guidance, and coaching within a team: motivating, challenging, energizing, and empowering team members.• Detect and track software defects and inconsistencies, using the Testlio platform, Testrail, Jira, Android Studio, Charles Log. • Ensure that the team works within the boundaries of a project's success and financial metrics, such as margin, target utilization, NPS, and more.• Write implement and maintain test cases and test methodologies that ensure exhaustive testing based on business, technical and functional requirements.• Perform fix verification test upon bug report resolution and mark reports for regression as needed.• Review product documentation and implement numerous corrections and enhancements.• Lead regular QA team meetings to discuss the testing process and suggested improvements to the application design and features.

Nigeria

• Provided support to (PricewaterhouseCoopers Nigeria) which included managing cost-effective travel policies for them as well as other travel-related issues.• Assisted clients by providing advice on the pros and cons of their numerous travel options such as itinerary adjustments and cancellations.• Increased discounts 25% plus additional amenities with rebates, and contract terms by negotiating enhanced discounts and program offers with travel suppliers.• Reduced clients’ travel risk management by consolidating the group and meeting expenditure.• Led review, research, contracting, and implementation of new online booking and expense tools saving 30% in annual expenses for tools and software.

Nigeria

•Developing a solid and trusting relationship between major key clients and company.•Resolving key client issues and complaints•Developing a complete understanding of key account needs•Anticipating key account changes and improvements•Managing communications between key clients and internal teams•Managing account team assigned to each client•Strategic planning to improve client results•Negotiating contracts with the client and establishing a timeline of performance.•Collaborating with the sales team to maximize profit by up-selling or cross-selling.•Meeting all client needs and deliverables according to proposed timelines

Lagos,Nigeria

• Interacting with customer via phone (inbound and outbound calls) to provide them with information, to address enquiries, complaints regarding products and services with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.• Help customers with flight reservations using GDS, checking for availability and validity of tickets, make hotel reservations and ground transfers/rental transportation.• Cross selling of Wakanow products and services.• Offers alternative solutions where appropriate with the objective of retaining customers.• Research various destinations and means of travel regarding prices, reviews etc.• Organize travels from beginning to end, through booking flight tickets (using GDS) and hotel reservation, Airport transfers etc.• Create and update electronic records of clients via CRM.• Keep financial statements and documents.

Lagos

• Uploading of both domestic and international contracted hotels on the extranet.• Comparing of hotel prices with competitors to display cheaper rates on Wakanow portal.• Responsible for maintaining strong relationships with key contacts in existing accounts• Updating payment sheet.• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.• Make Hotel reservation, Tours using computer terminal like CRM, Zeep travel masters or via mail and Telephone.• Generate voucher for customer.• Process hotel payment and ensure payment advice is sent to hotel or tour operator.

Higher National Diploma, Computer Science, Upper Credit

graduate in computer science with upper credit merit,2012

Diploma, Digital Marketing, Distinction

Shawacademy diploma for successful completion of digital marketing program.

National Diploma, Computer Science, Upper Credit

am a graduate in computer science with an upper credit merit,2009