Raphael Martinez Email & Phone Number

Sydney, New South Wales, Australia

Helping clients achieve success with our products and services. This involves building and maintaining strong relationships with clients, guiding them through the implementation process, providing training and support, identifying and addressing any issues or concerns, and collaborating with cross-functional teams within our company to ensure client success.

Sydney, New South Wales, Australia

Responsible for providing day to day business support to end-users, which may involve troubleshooting issues, resolving problems, and answering questions related to the Kondor Suite applications. This may involve analyzing system logs and data, identifying potential issues, and taking action to resolve them.Providing training and support to end-users to ensure that they are able to effectively use the systems and applications. This may involve conducting training sessions, developing training materials, and providing ongoing support to end-users.Responsible for configuring and customizing systems to meet the specific needs of the business. This may involve working with vendors and other IT teams to develop solutions that meet business requirements.Maintaining system configurations, responsible for maintaining system configurations and documentation, including system settings, configurations, and other related information.Working closely with other IT teams and vendors to ensure that systems and applications are up-to-date and meet the needs of the business.

Sydney, New South Wales, Australia

Responsible for analyzing business processes to identify areas for improvement, and recommend solutions to address those gaps.Developing business solutions that address the identified gaps, and that are aligned with the company's goals and objectives.Communicating with stakeholders, including business leaders, end-users, and IT teams, to ensure that the proposed solutions meet their needs and requirements.Responsible for managing projects related to the implementation of the proposed solutions, including creating project plans, managing timelines, and ensuring that the project is completed within budget and on time.Providing training and support to end-users to ensure that they are able to effectively use the solutions that you have developed.Continuously monitoring the effectiveness of the solutions and identifying opportunities for improvement.

Singapore

- Assigned as the Single Point of Contact (SPOC) to handle critical incidents for Treasury and Capital Markets & Risk application and provides knowledge on how to utilize the product in accordance with customer's business requirement. Manages the team's daily task and do performance evaluation as part of project management. - Manage project implementation lifecycle such as: reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers.

Singapore

FINASTRA, Singapore (formerly known as Reuters Consulting / Reuters / Thomson Financial / Thomson Reuters / Turaz / Misys & D+H) Manage in end to end project management in ensuring successful deliverables, to drive fast implementation, forecasts project margin and strategic planning. Experienced in Capital Market software application • 20 Years in Progressive Roles from Trading, Banking Operations and to FinTech Industry • Financial Responsibility to $1-10M Responsible and accountable for all project implementation within the technology domain across multiple business functions, work directly with customers and provide them with advice on the use and configuration of Misys products.Develop business solution and maintain financial models, ensuring relevance, quality and accuracy as required by the client. Manage project implementation lifecycle such as: reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers.Collaborate closely with users, and internal groups, including engineering, quality assurance, product management, and customer support.

RCBC SAVINGS BANKHead of Treasury Operations- Manager 2002–2004 Treasury Operations Officer - Assistant Manager 1997-2002Designated as Head of Treasury Operations to oversee production, analysis, explanation and reporting of the daily trading profit and loss. Also supervise and review the results of frontto-back reconciliations and system delivery to ensure trade completeness, accuracy and valuation in P&L and reporting systems which banks policies risk & control are applied. Primary responsibility to oversee validation and substantiation of the balance sheet and revenue of the trading desk. This will include daily, weekly & monthly review of written commentary on P&L movements.Accommodate complaints and queries of the clients, branch managers and other bank personnel. Provide immediate response and favorable solution in every complaint. Ensured that follow through is being done and timely feedback is given to customers.Directly reports to the Chief Executive Officer for Operations.

Senior Trader – Treasury Department 1996-1997 Money Market / Liquidity & Domestic Desk Responsible in improvements and directly reporting to the Treasurer regarding Philippine Liquidity operating model, ensuring it is responsive to changes/challenges in internal and regulatory environment.Supervise/Prepare analysis and action plans around treasury products and liquidity solutions to steer day to day business.Providing daily liquidity and funding for the bank and maintained treasury level at all times.Handle fund generation through marketing of high net worth individuals and corporations.