Bonnie Bailey Email and Phone Number
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Bonnie Bailey personal email
Bonnie Bailey is a Head of CX @ alice | Customer Experience professional specializing in direct to consumer products at Alice Mushrooms. She possess expertise in environmental education, stream ecology, leadership, ecology, teaching and 13 more skills.
Alice Mushrooms
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Head Of Customer ExperienceAlice Mushrooms Dec 2023 - Present
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Research CoordinatorThe Farmer'S Dog Sep 2022 - Aug 2023Informed business decisions through coordination of the design, implementation, and analysis of qualitative and quantitative research projects. Built a community hub for customer engagement and scaled to 800 active members over 3 months.Drafted survey email invitations, created dataset, segment, content and flow for email launches, and collaborated with multiple departments to ensure on-time delivery.Managed logistics such as recruiting and scheduling respondents for focus groups and in-depth interviews.Assisted in data entry and analysis of all research projects, particularly ongoing quantitative studies. -
Cx Sr Escalation SpecialistThe Farmer'S Dog Mar 2022 - Aug 2022Trained and coached new specialists through consistent and actionable feedback. Created and maintained written resources to outline department processes, reporting procedures, and expectations.
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Cx Escalation SpecialistThe Farmer'S Dog Jun 2021 - Mar 2022Triaged customer cases to resolve the most pressing and sensitive concerns, applying root cause analysis to provide systemic feedback.Liaised between customers and the Operations, Health Specialist, Industry Relations, and Corporate Counsel functions.Tracked trends and collected data surrounding dog health reports, manufacturing, and fulfillment issues.Provided guidance to Customer Experience production group on nuanced customer cases which do not fall within the area of Escalations expertise and built out training materials for continuous refinement of processes.
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Customer Experience AssociateThe Farmer'S Dog May 2020 - Jun 2021Nashville, Tennessee, United StatesAdvocated for the best possible customer experience while educating on product, addressing concerns, and guiding customers through subscription and account management.Mentored peers on an individual level, identified growth opportunities, and provided feedback for implementation.Moderated internal questions channel and provided real-time support for internal tools and complex customer cases.
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Customer Contact CoordinatorTravelink, American Express Travel Jan 2019 - Mar 2020Nashville, TennesseeCreated and managed customer profiles and reservations within CRM, ClientBase.Matched customers with a travel advisor based on evaluation of needs and preferences; tracked and managed travel advisor response times.Supported travel advisors by researching, quoting, booking, and invoicing vacation travel packages.Developed weekly and monthly reports on digital lead sales. -
Shift ManagerClimb Nashville Jun 2018 - Jan 2019Nashville, TnManaged daily operations of a gym that regularly served 500 guests per day.Directed front desk team (8-10 people), coordinated scheduling, and supported staff with continued training.Handled cash, regulated inventory, and registered members.Enforced safety regulations for guests and staff.Oversaw customer relations and facility opening/closing procedures. -
EducatorMcdowell Environmental Center Feb 2018 - May 2018Nauvoo, AlInstructed students in environmental science and outdoor skills classes through experiential learning. Adapted lesson plans to fit different ages, abilities, and academic levels, emphasizing student-driven learning. Contributed to curriculum writing and revision.
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InstructorBattle Creek Outdoor Education Sep 2017 - Dec 2017Dowling, MiInstructed classes in environmental education and outdoor pursuits for public school students. -
InternTampa'S Lowry Park Zoo May 2017 - Aug 2017Tampa/St. Petersburg, Florida AreaIntern for the Florida Mammals department, focused on rehabilitation and care for recovering Florida Manatees. -
Intern For Faith Formation At The Episcopal Diocese Of CaliforniaEpiscopal Service Corps Aug 2016 - Feb 2017San Francisco, CaliforniaAssisted in planning events for diocesan youth, drafting communications newsletters, hosting regional conferences, and associated secretarial work. -
Manatee Research InternMote Marine Laboratory May 2015 - Aug 2015Sarasota, FloridaAssisted with all aspects of data collection, processing and management for the photo identification of Florida manatees.
Bonnie Bailey Skills
Bonnie Bailey Education Details
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Ecology And Biodiversity
Frequently Asked Questions about Bonnie Bailey
What company does Bonnie Bailey work for?
Bonnie Bailey works for Alice Mushrooms
What is Bonnie Bailey's role at the current company?
Bonnie Bailey's current role is Head of CX @ alice | Customer Experience professional specializing in direct to consumer products.
What is Bonnie Bailey's email address?
Bonnie Bailey's email address is bb****@****dog.com
What schools did Bonnie Bailey attend?
Bonnie Bailey attended Sewanee-The University Of The South.
What are some of Bonnie Bailey's interests?
Bonnie Bailey has interest in Animal Welfare, Education, Environment, Science And Technology.
What skills is Bonnie Bailey known for?
Bonnie Bailey has skills like Environmental Education, Stream Ecology, Leadership, Ecology, Teaching, Biodiversity, Management, Public Speaking, Conservation Issues, Biology, Research, Project Management.
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