Bonnie Davis-Biggs Email and Phone Number

Property Manager at several sites, moved as needed within portfolioo Nominated as a finalist for SAAA Property Manager of the Year and Received Roscoe Achievement Award in 2018. Received Roscoe Spirit Award in 2019 for Excellenceo Occupancy Specialist-*Bungalow09 (81% to 95% in 5 months) *Echelon at Monterrey Village (80% to 94% in 6 months) *The Vista (91% to 96% in 4 months) *Catalina at Dominion (56.86% to 95% in 6 months)

Managed a staff of eight on a 346-unit renovation property in all aspects of financial, personnel and property operations to include renewals, turnover and lease up, marketing, and sales.o Worked with Production Manager to reduce unit production times from four to six weeks down to two weeks, resulting in closing ratios increasing 35%o New hire team regularly producing 50-65% closing ratios utilizing training and follow-up techniques

Property Manager for Alamo Ranch ApartmentsOversaw a 340 unit Class A property in all aspects of financial and personnel managementManaged a staff of seven in all aspects of property operations to include renewals, turnover and lease up, marketing efforts, managing large scale remodeling projects, financial reporting, staff training and development, creative problem solving and providing excellent customer service.o Gross Operating Income Gain of 43k in 2015 after a 80k GOI miss in 2014, first time the property bonused all four quarters since MAA purchase in 2011with 120k gain YOYo Apartmentratings.com score increase from 60% approval rating to 84% approval rating over a year periodo Produced four in house promotions, one maintenance supervisor and one Regional Leasing Specialist from Alamo Ranch Staff with four remaining staff members having longevity. Another service manager and assistant manager were promoted from my team after my tenure ended.o Pushed occupancy percentages from average of 90-95% in 2014 to 95-99% in 2015 and present despite 60% resident turn over due to heavy home buying location

Oversaw a 250 Unit/658 bed two phase by the bed student housing propertyManaged a staff of nine in all aspects of property operations to include renewals, turnover and lease up, marketing efforts, roommate matching and apartment placement, billing with purchase orders/invoicing, financial reporting, staff training and development, creative problem solving and providing excellent customer service.o Renewed 43% of the property for the 2013-2014 school year, beating most competitors renewal percentages in the areao Implemented a successful plan to turn 382 beds in a two week period as required by student housing turno Provided a strong focus in training and developing of new employees which has resulted in three being promoted within the company in 2014.o Led majority new hire team to achieving 99%/100% occupancy at conclusion of student turn lease upo Promoted from Assistant Manager to Property Manager in June of 2013 after bringing down delinquency 10+ percentage points to below 2% of Gross Potential Rent monthly

Leasing Agent/Leasing Support Specialist for Colonial Properties Trust Savannah RegionAssisted Regional Vice President with coverage, training, marketing and auditing of 1,488 unit portfolioResponsible for daily operations at six properties (built from 1983-2009) as needed, including but not limited to day to day leasing activity, working with new advertising vendors to negotiate pricing for advertising options and packages, handling resident and prospective resident concerns, auditing all internet listing sources and editing copy on these sites, posting rent, working delinquency and collections, auditing and correcting leasing files, outsource marketing, and community event planning. Also assisted with special projects as required by the Regional Vice President, Vice President, and Marketing Director as well as primary training of new employees.o Assisted in approval of all print ads for Savannah Region through Apartment Finder and Apartment Guideo 100% Ellis Mystery Shopping Report received 10/12o Two of our newest employees received 100% Ellis Mystery Shopping Reports on the first shop as well for Fall Quarter 2012 as a partial result of training giveno Researched, created and conducted training for the Savannah Region on new software (Lead2Lease) that was so effective in reporting numbers that I was asked to conduct the training for all Regional Vice Presidents in the Southeastern Region

provided apartment homes for lease, and supplied residents and prospective residents with superior personalized service to create the ultimate apartment community experience. Gave tours of the community, followed up with prospective resident leads, drew up and completed lease contracts and files, resolved resident concerns and questions, outsourced marketing weekly to local businesses and new resident move-ins, helped to organize events and functions, worked with maintenance staff to inspect apartment homes for quality before residents move-in and follow-up, Endeavored to know all resident names and apartment numbers in order to provide customized service.Was instrumental in winning Best Leasing Team for the Southern Region, the High Achiever Award, and Highest Occupancy for 4th quarter for the Southern Region for 2008.Received the coveted High Five Award for the 3rd quarter of 2008 for the Southern Region (Given out to one associate per quarter to each region)Took over the Updating of four different websites by answering online leads and entering current rental information resulting in the property having the most updated websites in the Southern Region.Was instrumental reaching 100% leased and occupied repeatedly throughout the yearCompleted 15 online classes on Fair Housing, Best Leasing Practices, MRI, LRO, Vaultware, Saferent, Credit Retriever, as well as 3 full days of classroom training at the Home Office

Provide high level service, custom fit experience and follow up contact for all customers of one of the best-selling cosmetic lines in North America. Showcase expert product knowledge and application, keep track of and exceed preset daily, weekly, monthly and yearly sales goals by demonstrating abilities to draw in a new customer base using outsourcing, developing a personal relationship with clients and supplying them with products needed to give beautiful skin.Met and exceeded yearly sales goal for 2006, as well as met $20,000 monthly goal for Bonus Gift. Initiated partnership with Bridal Department to extend customer base and attract new customers to Clinique, as well as strengthen ties with other areas of the store.