Bonnie Mcdaniel Email and Phone Number

- Supervisor of Cashiers- Key-holder/Open and Close of Store duties - Management of escalated issues- Customer Service- Quality initiatives

Destron Fearing, - Global presence to provide real world ID solutions to match the increasing complexities and opportunities related to animal identification. - Manager of Customer Service Department- Partner with Production and Procurement to ensure timely delivery of product to customers- Partner with European and South American offices to facilitate all orders for accuracy and quality to meet Customer expectations for timely deliveries- Analysis of process and procedures to exceed company goals - Quality initiatives for order entry accuracy- Daily production and Shipping assessment for current and future delivery dates- Company purchased by competitor July 2011

- Manager of Outbound Sales, responsible for development of Sales Staff- Quality Monitoring and Scoring for staff of 13- Responsible for Campaign implementation and management, coaching, Quality performance both internal monitoring and external customer surveys- Implementation and staff adherence to all process, policies and procedures

Asset Marketing Services Inc, – Outbound Marketing, Sales, Customer Service and Fulfillment Services specializing in the sale of rare, unique, and commemorative coins- Manager of Outbound Sales, responsible for the development of Sales personnel.- Direct Reports included 18 commissioned Senior Account Executives and 1 Administrative Assistant- Responsible for rolling out new projects, tracking performance, coaching, counseling, development and implementation of processes and procedures.- Sole Responsibility of all Spiffs and contests- Special Assignments as requested (assumed duties of VP of Sales for 10 months during search for new candidate – assumed duties of Director of Inbound Catalog division for 5 months during search for new candidate)- Increased sales of Senior Executive Team upon assignment in 2005 – 28% in 2005 and 12% in 2006.

First Contact, Inc., a division of Intellirisk, Inc – 1 of 40 Call Centers specializing as an outsourcer for 3rd party Collections, and Customer Service. - Inbound Manager of Call Center, responsible for meeting client (US Cellular) contractual expectations. - Direct reports included 13 Supervisors, 1 trainer, and the responsibility of 185-250 consultants. - Departments of responsibility included: Customer Care, Collections, and Credit. Meeting service level requirements, revenue goals, quality standards, staffing, account management, and development of staff in 365-day environment. (Project closed 7/03)

Business Equipment Finance Group, a division of USBancorp – Specializing in financing of leased equipment. - Assisted the Operations Manager in collection of 30, 60, and 90+ day delinquencies.- Provided skip tracing, charge off and litigation recommendations. - Trained staff on procedures for efficient and successful collections of portfolio.- Developed new procedures for ongoing management of collection portfolio.

- Call Center Start Up- Internal Consultant for new business venture- Design and implementation of quarterly on-sight Job Fair - Point of Contact for HR - HR reporting for Call Center staff of 300+- Budget Analysis- Account Management- Process Improvement- Capital expenditures

- Direct supervision of 4 Supervisors, indirect supervision of additional 100+ employees- Direct supervision of 4 Operations personnel and 6 Sales consultants, and 1 Trainer- Annual Review administration- Point of Contact for HR - Development of Quality Control Process- Management of Daily Call Volume

- Collection of 30, 60, and 90 day delinquencies for assigned portfolio of 500+ - Success ratio of 95%- Collection of $500,00 average per month- Litigation experience- Development of Bankruptcy accounting procedure/process- Analysis of financial documents