Bonnie Ruby Email & Phone Number

Iowa, United States

Customer Service

Iowa, United States

I am so grateful for the wonderful experience of being a lead customer service trainer providing unparalleled support to my agents, my peers, and my management team to ensure outstanding customer service.

Coralville, Iowa, United States

I saw a need and rose to the occasion! Our team needed clarity in procedure and the many changes we were experiencing and that were coming at us based on our growth. I leveraged experience and adaptability to aid a rapidly growing team overseeing legal and regulatory requirements while expanding reach, impact and responsibilities as company moved to a national and digitized format. In this adaptive role I mentored front line associates and director level management to implement changes and continuously evaluate and improve upon processes in customer service and sales departments. I assisted with the creation of a new role - the swing team - that handled a multitude of in-bound requests that had previously been siloed based on limited skill sets. One of the most impactful accomplishments in this role was content creation, training, and quality management. This role helped me see the potential in how I could serve others.

Coralville, Iowa, United States

I learned to love to thrive in a fast-paced call center environment. I exceeded expectations as a customer service representative and took on additional responsibilities to train and problem solve for internal as well as external customers.

Iowa City, Iowa, United States

In this role I thrived because I was helping people achieve dreams. I was resourceful, helpful, and practical as my customers were working on craft projects big and small. I was an asset to the company by maintaining order in the store, working inconsistent shifts where needed, and managing the notions section.

Bachelor Of Business Administration - Bba

Magna Cum Laude

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies