Bonnie Liu Email and Phone Number

The Office of Career Services at Duke Kunshan University is committed to assisting undergraduate and graduate students as well as alumni with discovering and refining their career pathways and ultimately realizing their future career goals.

• Served as part-time career coach providing career coaching to Master of Management Studies program.• Provided expert opinions as a committee member for the Career Services Office.

• Built and delivered a full-function career service from scratch as the only career service staff at DKU for 4 years.• Connected with over 700 Duke alumni by individual outreach; planned and launched multiple alumni engagement programs including annual Duke alumni reunion event with 120+ attendance, alumni career advisor program with over 100 alumni signed up, and 20 plus alumni social events including guest lectures, industry panels, coffee chats etc.• Developed corporate relations on different levels with 400+ business professionals from over 200 companies; successfully implemented partner programs with top companies including Citi Bank, L'Oréal, Dell, Tesla and Bosch etc. that boosted student employment and school brand promotion.• Delivered over 20 workshops and conducted 300+ hours one-on-one coaching to over 200 students and alumni each year, achieved 90% plus employment rate consistently with high students' satisfaction rate.• Provided on-site program operation for MMS: DKU program in Durham 3 months every summer, collaborating with the career services team at Fuqua and Duke on program planning and delivery.• Co-lectured and developed Business Communication courses with faculty; developed and implemented 20+ student consulting projects with 15+ corporate clients on different subjects.• Designed employer-oriented marketing materials and infographic employment reports in different styles and formats to facilitate business development individually; Utilized WeChat, LinkedIn and other different platforms to promote programs and build up relationships.• Led 2015 & 2016 Duke International Forum as event director providing onsite administration including directing teams on marketing material review, schedule management, VIP guest services, transportation and accommodation arrangement etc.

• Reported to CEO as senior management on board, covering 6 function teams with 5 direct report team leaders supervising 30+ staff, including Product development, Service Operations, and Quality Assurance teams etc., to assure core products drive sales growths with timely update and service standards are at the highest level.

• Business Development (International Market Development, University and Corporate Relations etc.)• Product Development (Curriculum Development, New Product Development, Service Quality Control, Mentor Training etc.)• Operation Management (Mentor Sourcing, Training and Relationship Management; Budget and Expense Management etc.)• Cross-functions Leadership (Events Operation, Internal Training etc.)

• Created and implemented more than 10 new workshops and programs for master students, achieved over 90% engagement rate and 95% satisfaction rate among students.• Analyzed students’ profile and individually coached 350 plus master candidates in developing individual career development strategy; achieved a record coaching completion rate of 90% in the first three months of school year.• Proposed China Strategy to management by defining vital vision for a changed strategy on student impute & output, including target enrollment and creating executive program for Chinese companies to increase revenue source by 40%.

• Independently analyzed bank loan balance change after the $1 Billion HSBC branches acquisition, the analysis with key ratio calculation was highly recognized by management and adopted in the final audit report.• Tracked rating changes of more than 10,000 commercial lending accounts and presented risk findings in monthly reports that were complimented by directors for in-depth analysis and valuable input.• Prepared audit documents and processed sampling and testing as key player in a team of three for auditing of seven plus business sections including loan compliance, loss mitigation and foreclosure etc.

• Led a team of eight members as the youngest manager at the time providing highest level of service to global VIP clients; Oversaw daily branch operation including operation & service quality control, cash management, compliance & risk management, and sales referral programs etc. Awarded “Local Hero” for outstanding leadership and service by China CEO.• Recruited and coached four junior staff to reconstruct the counter team in two months after 80% of tellers were promoted to new positions; ensured the lowest error rate with maximum transaction volume and 100% customer satisfaction.• Proposed and conducted strategic plans to promote sales referral programs, leading counter team to acquire new qualified VIP customers that generated over $1.8 million new deposit in a year as top performance team in the region.• Monitored sales quality and operation risk by conducting pre-audit check of over 500 files each month, achieved “satisfied” result in all internal and external audits as best controller; monitored anti-money laundering and suspicious transactions reporting with zero breach; successfully prevented financial loss of over $1M by effectively detecting fraudulence.• Authored the first comprehensive guidebook in Beijing that included workflow summary, operation guidelines and informational resources to provide operation teams with efficient ready-reference tool; Elected as internal consultant to provide advisory on system and workflow improvement for operation excellence project at HSBC China.