•Maintained ongoing user adoption and training for 750 users worldwide•Traveled to field offices to provide guidance and training in person for user adoption •Continuous monthly maintenance to keep application relevant to the business’ daily use•Preemptively involved data governance to maintain data consistency organization wide•Assisted user’s in vetting out and documenting business processes

•Successfully implemented Microsoft Dynamics CRM with over 600 users worldwide•Utilized strategic business process modeling, traceability and quality management techniques•Leveraged previous experience in requirements prioritization and scope negotiation •Aptitude for developing and leveraging various modeling techniques for requirements elicitation (use cases, conceptual prototypes, process flow diagrams, etc.).•Extensive experience in planning and facilitating requirements… Show more •Successfully implemented Microsoft Dynamics CRM with over 600 users worldwide•Utilized strategic business process modeling, traceability and quality management techniques•Leveraged previous experience in requirements prioritization and scope negotiation •Aptitude for developing and leveraging various modeling techniques for requirements elicitation (use cases, conceptual prototypes, process flow diagrams, etc.).•Extensive experience in planning and facilitating requirements gathering sessions•Proficiency in developing and conducting training programs for advanced to novice users •Adeptness in creating and executing test plans and test scripts•Traveled to field offices to serve as a user acceptance advocate and to provide training sessions and onsite support Show less

•Collaborated with clients regarding best business practice for data architecture for reporting requirements •Assisted in strategies for clients to adjust their inefficient data•Mentored peers in dashboard and reporting strategies

•Applied SDLC critical thinking to new software program in development called Renew on Demand•Spearheaded the analytical effort within Good Data by identifying standardized reports and providing a gap analysis for the client’s reporting needs •Lead the charge on data mapping within Renew on Demand in both the platform and data mapping for reporting purposes•Tested existing configurations for functionality and provide valuable feedback to the developmental team for upcoming releases… Show more •Applied SDLC critical thinking to new software program in development called Renew on Demand•Spearheaded the analytical effort within Good Data by identifying standardized reports and providing a gap analysis for the client’s reporting needs •Lead the charge on data mapping within Renew on Demand in both the platform and data mapping for reporting purposes•Tested existing configurations for functionality and provide valuable feedback to the developmental team for upcoming releases of Renew on Demand•Supported requirements gathering sessions globally for existing reporting needs and translating these into Good Data Show less

•Ability to utilize strong data design skills to transform raw data into relational data structures that support best practice processes for sales management and reporting•Validate and reconcile data in Business Objects, CRM Data Migrations and Channel Partner Portals•Utilized attention to detail to document and analyze existing processes, tools and reports to employ comparisons before and after the implementation•Apply knowledge of business processes and data to identify team… Show more •Ability to utilize strong data design skills to transform raw data into relational data structures that support best practice processes for sales management and reporting•Validate and reconcile data in Business Objects, CRM Data Migrations and Channel Partner Portals•Utilized attention to detail to document and analyze existing processes, tools and reports to employ comparisons before and after the implementation•Apply knowledge of business processes and data to identify team specific requirements fortools to be deployed•Document gap analyses and functional specifications of above to be provided to development•Communicate with development in getting existing technology configured to meet the requirements of the Client Delivery team•Test configuration of tools and provide issue breakdown to development •Work with Training & Development and team members to ensure appropriate process based training, training materials and support during a conversion•Proven ability to understand relational data structures and design the path from raw datato a database and finally to reporting outputs•Strong problem solving and analytical skills• Significant experience in data management, including Business Objects and data scrubbing •Proven track record of meeting commitments with the highest standards of quality and integrity•Exceptional verbal and written communication skills including the ability to transfer knowledgethrough effective communication, both face to face and virtual•Ability to write specifications with precision and thoroughness such that they are easily andunambiguously understood by the development team Show less

•Generated a streamlined workflow process with AT&T team•Trained new Sales Support Coordinators on AT&T quoting and booking procedures•Ran daily revenue reports for IBM Cisco team utilizing Business Objects for executive reporting•Served as a liaise between inside sales representatives and IBM Cisco internal representatives

•Identified new business practices during Oracle / Sun Microsystems transition•Responsible for supporting Oracle Canada sales team remotely in San Francisco by utilizing WLM•Participated in weekly conference calls with Oracle Canada to discuss high dollar deals in pipeline, Stat 2 resolution and troubleshoot Oracle Sales Tools•Checked for data integrity and submitted all booking packages for Oracle North America and Canada while maintaining a low Stat 2 margin for the final 3 months… Show more •Identified new business practices during Oracle / Sun Microsystems transition•Responsible for supporting Oracle Canada sales team remotely in San Francisco by utilizing WLM•Participated in weekly conference calls with Oracle Canada to discuss high dollar deals in pipeline, Stat 2 resolution and troubleshoot Oracle Sales Tools•Checked for data integrity and submitted all booking packages for Oracle North America and Canada while maintaining a low Stat 2 margin for the final 3 months of Oracle team•Trained new hires on Oracle / Sun Microsystems SSC team•Maintained a high data integrity for CRM reporting purposes•Identifed and book all e-orders for the US and Canada•Successfully identified within CRM and distributed all contract opportunities for Oracle North America and Canada to SSC team•Worked with SSI and Oracle finance departments to ensure accurate invoicing on both ends•Assisted Finance department in collection calls Show less

•Retained current customers, while up selling products and prospect for new business•Executed advertising campaigns that fulfill the client’s target demographic utilizing both print and digital products•Maintained a high volume/high dollar work load without sacrificing organization/details •Identified and resolved client billing indiscretions before invoices were issued working with Finance and Invoicing departments•Troubleshot Genesis (in house ad ordering program) for flaws… Show more •Retained current customers, while up selling products and prospect for new business•Executed advertising campaigns that fulfill the client’s target demographic utilizing both print and digital products•Maintained a high volume/high dollar work load without sacrificing organization/details •Identified and resolved client billing indiscretions before invoices were issued working with Finance and Invoicing departments•Troubleshot Genesis (in house ad ordering program) for flaws and work with IT/Finance to resolve •Sustained a low margin of error, ensuring little to no credits were issued to clients Show less

•Consistently remained in contact with clients while maintaining punctuality with all in house deadlines for print production•Executed flawless workflow for all advertising requests/revisions resulting in a major drop in make goods and credits, thus growing our revenue margin •Ensured all preprints requested by clients were reserved for production, printed and in house by distribution deadlines•Submitted spec ad requests for all new leads uncovered•Reviewed all ad proofs both… Show more •Consistently remained in contact with clients while maintaining punctuality with all in house deadlines for print production•Executed flawless workflow for all advertising requests/revisions resulting in a major drop in make goods and credits, thus growing our revenue margin •Ensured all preprints requested by clients were reserved for production, printed and in house by distribution deadlines•Submitted spec ad requests for all new leads uncovered•Reviewed all ad proofs both print and digital for accuracy prior to sending to press for publication, while maintaining a high deadline integrity•Liaised with the digital sales team for click through and ad view reporting for all digital ads to provide to clients on a regular basis •Coordinated with the Co-Op specialist for any opportunities that could benefit current clients needs or new leads into order to close a sale•Employed the use of local and national print/digital advertising from competitors to identify potential new leads•Trained new Sales Assistant hires in Retail Advertising Department on current in house print deadlines, procedures, best practices and organizational skills Show less