* Manage teams responsible for providing support to 400+ employees in multiple regions.* Partner with Release of Information operational owners, HIM Directors and Managers, and IT to provide support, troubleshoot, and assist end users to streamline workflows and processes * Lead and develop team members * Have oversight of and manage day to day operations for a deptartment consisting of Sr. Healthcare System Specialists, Business Consultants,Project Managers.* Provide recommendations, expertise, and ideas to Executive Leadership for decision making * Work with various stakeholders within the organization to integrate multiple system enhancements into business practices * Perform quantitative and qualitative analysis of operational workflows and practices. Identify key issues, problems, and provide recommendations as needed

Responsible for achieving an in dept knowledge of front, middle, and back tiers of the revenue cycle as well as being the liaison between business and IT. Certified in Epic Hospital Billing.Experience includes but not limited to:- Manage and Lead multiple projects- Investigate, trouble shoot, and assist users Epic system related matters. Provide onsite support.- Introduce alternative work practices to increase productivity - Assist with the deployment of various hospital tracks and new system builds for training environments- Assist with the implementation of new policies, procedures, and workflows. Participants range from professional and hospital billing staff, Financial Counselors, Customer Service Reps, Collectors, Payment Posters, Cashier’s, DA’s and Managers, Coders- Resolve incidents, verify service request, and triage tickets in remedy

Trained all of the customer service, in a call center, and claim processors for the company. Designed and instituted policies and procedures to optimize efficiency and quality.- Provided training to claims and customer service staff by utilizing adult learning concepts and theories.- Mentored and Audited claim processors and customer service professionals to ensure regulations, polices and procedures were compliant with DMHC and the DOI- Worked with Department Manager to enhance performance skills within teams- Developed a Customer Service soft skills training and other needed training curricula for hands on trainingProducts included: HMO, PPO, POS, Medicare, Medicare PPO plans

- Performed manual and computerized legal research- Assisted attorneys researching various cases and scheduling court appearances. - Prepared memorandums for staff, regarding new laws and regulations- Implemented new work flows for the law office