Bonnie Schofield Email and Phone Number
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Certified IT professional (Program Mgr, Business Systems Analyst) with decades of knowledge and proven skills in full system development life cycle activities. Specializing in analysis, design, test and implementation. Deep experience gathering and documenting requirements, using best of breed modeling standards to create functional and technical specifications. Key skills include:> Pragmatic Marketing certification in Program Mgmt> Professional certification in Business Analysis> Zendesk Support Administration certification> Passion for accessibility and an ability to instill empathy and understanding about the importance of accessibility beyond compliance> Strong working knowledge of WCAG 2.1 Level AA> Hands on experience with assistive technology devices including screen readers, screen magnification, alternative keyboard inputs, etc. for both desktop and mobile (NVDA, JAWS, VoiceOver)> Experience with agile methodologies and JIRA> Superior organizational and time-management skills, independent worker, flexible multi-tasker> Enthusiastic, positive attitude> Creative problem solver, enjoy learning new skills> Strong written, verbal communication skills> Active listener able to ask key questions while gathering requirements> Committed to superior customer service> Ability to create documentation to communicate with cross-functional technical teams> Ability to interpret technical information for non-technical teams> Effective use of collaboration tools to interact with virtual teams> Ability to construct effective test strategies, test plans to validate requirementsINDUSTRY EXPERIENCE:> State and Local Government> Education> Non-Profit> Medical> Aerospace> Product Sales> Direct SalesEXPERIENCE WITH:> Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and international accessibility standards> PopeTech, WebAIM, Wave accessibility tools> Agile Scrum methodology - Jira> Zendesk implementation, integration and administration> UML modeling (Use Case, Activity, Process Flow, Swim Lane)> Technical and Functional specs (Use Case, User Interface...)> Business Requirements Document> Requirements Management tools (ALM)> Graphical User Interface, wireframe specification documents (Axure, Figma)> Mind Mapping software (XMind)> Lifecycle methodologies (Waterfall, Iterative, Agile)> ADP payroll conversion> HRIS technology projects (Payroll, Finance, Human Resources)
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Lead Business Systems Analysis - Rapid Product AdoptionZendesk Nov 2023 - PresentSan Francisco, California, Us
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Technical Program ManagerScentsy, Inc. (Corporate Office) Nov 2014 - Nov 2023Meridian, Id, UsOversee backlogs (Jira), roadmaps (ProductPlan), long-term strategy and goals for user experience, leading UAT, providing technical product direction on GTM plans, communicating status to executives. -
Contract Senior Functional Business AnalystPds Tech, Inc. May 2014 - Nov 2014Irving, Texas, UsMember of a 15 member agile team to develop a common authoring, production, publishing & delivery system for Boeing's Training & Flight Services division. System enables efficient creation and distribution of technical support documents, training documents and media. The advanced data-tagging structure supports flight and maintenance training pro forma and for-sale deliverables for all current production model airplanes.• Write high-level business user stories, defining requirements with wireframes and process flow diagrams• Write UAT test cases (using HP Quality Center), preliminary QA/User testing• Participate in daily scrum, grooming backlog of user stories, sprint planning• Collaborate with business stakeholders to identify and document business needs• Collaborate with technical team to help them understand the business need, coordinate between the business and technical staff to resolve issues -
Senior Functional Business AnalystHewlett-Packard - Hp Enterprise Services, State & Local Enterprise Services, Inc Dec 2013 - May 2014Houston, Texas, UsMember of a 15+ person Business Analysis team for the Minnesota Driver and Vehicle Services modernization project (iterative waterfall methodology). Primary analyst on two cross-functional teams, tasked with the design of licensing, oversight and governance of business partners, such as Dealers, Deputy Registrars.• Facilitated workshops and interview sessions with the client, including Subject Matter Experts (SMEs) from multiple lines of business to identify functional and non-functional requirements. • Using industry-standard UML modeling, generated Process Flow, Activity and Use Case diagrams to represent the current state (AS IS) and the desired future state (TO BE) of the process. • Effectively used collaboration tools (MS Lync, HP Virtual Rooms) to interact with cross-functional team members, all of which are located remotely (both domestic and international) from the client.• With the implementation of the first release, project management made the decision to design, code and implement the final three releases of the solution using the full Agile scrum methodology. -
Senior Functional Business AnalystHewlett-Packard - Hp Enterprise Services, State & Local Enterprise Services, Inc Jan 2009 - Nov 2013Houston, Texas, UsMember of a 10+ person Business Analysis team for the Washington Unemployment Insurance modernization project (traditional waterfall methodology). Primary analyst for three cross-functional teams, tasked with redesign of the collections, security and registration processes.• Facilitated workshops and interview sessions with Subject Matter Experts from multiple lines of business to identify functional and non-functional requirements• Using UML modeling, generated Process Flow, Activity, Use Case diagrams to represent current and the desired future state of the process• Generated specifications (Use Case, Graphical User Interface, Business Rule, Interface, Report, Correspondence, Workflow) to identify the functional and non-functional requirements of each process• Managed process scope and client expectations while identifying and mitigating risks• Built strong relationships, working collaboratively with large team of business process owners, subject matter experts, architects, designers, developers, testers and client management• Managed team assignments, schedule and provided time, resource estimates to management in weekly status reports• Provided mentoring and guidance to junior-level analysts• Provided leadership and analysis support in multiple integration and UAT testing phases• Created complex SQL queries to isolate specific employer data, required for accurate testing• Worked closely with the client and HP test teams as well as HP development teams throughout each testing phase, providing deep knowledge of system functionality to accurately identify bugs• Became proficient in Web Content Accessibility Guidelines (W3C), to test the entire project solution for compliance with Americans with Disability Act regulations. Used JAWS application to hear how the user interfaces would be seen by a visually impaired user. Used Dragon Speak application to learn how a mobility-impaired user would navigate by voice through the user interfaces
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Senior Functional Business Analyst – Web DeliveryWorld Vision Oct 2005 - Jan 2009London, GbMember of 6 person agile team responsible for the promotion of monthly releases to World Vision’s Oracle iStore website. Primary Analyst on Web Delivery team to develop rapid delivery model for web-based projects. • Identified requirements within each sprint through User Stories and interviews.• Documented requirements using an agile variation of the Business Requirements (BRD) document and Use Case document.• Created Test Plan/Test Suite documents.• Worked with several cross-functional teams (Network Admin, Architects, Developers) during implementation of each release to ensure success.• 24/7 tier-one support for the Website• Worked with business SMEs to include analytic tags on web pages, allowing them to see end user interaction with pages. -
Systems Analyst, Applications DeveloperWorld Vision Jan 2004 - Oct 2005London, GbPromoted to role of Portal Administrator for Oracle Portal technology. Responsible for learning the technology and creation/maintenance of client front end. Created/conducted client training of new system.Managed project to create World Vision’s new Lotus Notes-based Intranet system, to improve internal communication for over 1200 employees. Project budget of $50k, 1700 man-hours, came in on time and on budget.
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Hris Systems Analyst, Applications DeveloperWorld Vision Jun 2002 - Jan 2004London, GbHired to be a dedicated designer/developer/analyst for Human Resources division, to be liaison between Human Resources and Information Systems, responsible for all HRIS technology related projects.• Worked as the project manager and business analyst to develop Lotus Notes-based applications including online Performance Appraisal system. • Responsible for maintenance of all HR applications such as Jobs recruitment and Exit Interview systems. • Became proficient with Ceridian’s Source 550 application for HR and Payroll. Created/maintained library of over 100 Crystal reports.
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Contract Senior Programmer Analyst, Project ManagerChelan County Pud Jan 2002 - Jul 2002Wenatchee, Washington, UsContracted to analyze, document and reengineer the PUD’s Common Transactions system, central to the functioning source systems such as Maximo, Payroll (Bi-Tech), General Ledger (FMS), Work Orders (FMS) and others which interfaced nightly.• Created data flow diagrams of AS IS and TO BE models using Visio. • Rewrote jobs, programs and reports. • Succeeded in taking a very large, complex, undocumented system and created concise, efficient system that performed as requested. Saved Finance department several hours each morning verifying the validity of the process from the previous night. Created intuitive, more bulletproof system. -
Contract Senior Systems Analyst, Project ManagerPort Of Tacoma Jul 2001 - Dec 2001Tacoma, Wa, UsContracted to support the Payroll department with the implementation of their technology related projects.• Led successful Time and Attendance software implementation for Payroll department servicing 250 employees. Managed three consultants, three payroll clerks, $150 thousand dollar budget; project was delivered on time and within budget. Met regularly with Director of Finance, IT Director and project sponsors to provide progress updates and facilitate strategic project issue resolution/decision-making. Managed project budget and contract negotiation with outside vendors. Built and monitored 200-line project plan in MS/Project; produced all required project reports. Utilized Visual Source Safe to store critical artifacts, maintaining change control process. Coordinated integrated testing plans. Created PowerPoint presentations for management review. Developed and implemented a project-wide end-user training plan.• Converted in-house payroll system to ADP Payroll. Created translation interface of time entry data with the ADP database. Provided tier-one support to the Payroll staff on the ADP payroll system, including the writing of custom reports using ADP’s report writer, ReportSmith. Managed all upgrades of the ADP system (server/workstations and software). Developed and conducted training for the Payroll staff on ADP’s report writer, ReportSmith. -
ConsultantAetea Information Technology Nov 1996 - Dec 2001Blue Bell, Pennsylvania, Us -
Contract Systems Analyst, Applications DeveloperPort Of Tacoma Jan 2000 - Dec 2000Tacoma, Wa, UsContracted to support the Billing and Finance departments with the implementation of their technology related projects.• Wrote and maintained Invoice Billing system, developed in-house with Speedware (4GL). System utilized ten databases and consisted of hundreds of individual programs. System produced Port invoices, which were interfaced to FMS Accounts Receivable system.• Assisted with upgrade of the Port financial system (Mitchell Humphrey) from FMS to FMS II by rewriting many of the Speedware subsystems. Provided system administration for the FMS II system, setting up user security and providing tier-one technical support. • Worked in coordination with IT Technical Services in migration to new Hewlett Packard 939 mainframe, by upgrading many system utilities such as OMNIDEX, MPEX, and DBGeneral.
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Contract Applications DeveloperPort Of Tacoma Aug 1997 - Jan 2000Tacoma, Wa, UsContracted to ensure Port computer applications were Year 2000 compliant. • Using the windowing technique, analyzed more than 100 Speedware designs making changes to screens, reports and logic routines. Analyzed Port COBOL programs, ensuring their compliance as well. In all, modified, tested and implemented over two thousand individual programs, creating documentation and audit trails for each.
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Contract Senior Programmer Analyst, Project ManagerZones Nov 1996 - Aug 1997Auburn, Wa, UsAs Project Manager, hired four additional programmers to assist in the creation of the system. In addition, wrote COBOL code for a very complicated conversion program. Managed project plan using MS Project, met with the stakeholders to analyze the system requirements, presented system overviews, worked with the distribution company as a liaison to MZI, created system documentation and coordinated system testing. As Senior Programmer/Analyst, responsible for creating a system utilizing Virtual Warehouse concept. System evolved from simple download/conversion of distributor data into much more complicated system, where MZI contracted with other nation-wide companies to provide products to more customers without taking possession of the product. Reduced warehouse inventory by shipping product directly from MZI warehouses, resulting in increased product availability while minimizing backorder duration. Project required conversion of 44,000 SKUs from supplier to MZI databases. -
Senior Programmer AnalystBellevue School District Sep 1995 - Nov 1996Bellevue, Wa, UsHired to support Payroll and Finance departments to develop automated 1099 system. • Written in Speedware 4th GL tools, system interfaced with existing vendor maintenance system and accounting system. • 1099 system produced management reports as well as required IRS defined tape files. • Created new programs (COBOL) to track, report members to new Washington State mandated Teachers' Retirement System (TRS Plan III). • Programs interfaced directly with existing payroll system. • Created necessary management reports and the required State-defined tape files. -
Contract Programmer AnalystPasadena City College Sep 1993 - Oct 1995Pasadena, Ca, UsContracted to support administrative and college registration systems. • Hired to knock down a one-year backlog of COBOL projects. • Using Speedware 4th GL tools to create statewide Junior College Registration system to standardize college registration system. • Created, managed administrative and management reporting systems using COBOL. • Created SCANTRON system to drop students from their classes. • Created system to retrieve & store approval of counselors for student prerequisite courses. • Created series of statistical reports for Employee Demographics. • Created on-line maintenance system for student fees and credit card transactions. -
Contract Programmer AnalystSouth Coast Air Quality Management District Aug 1989 - May 1993Contracted to support Payroll and Human Resource departments for the implementation of their technology related projects.• Designed, developed employee time card entry system (Speedware 4th GL tools) which captured payroll data read from SCANTRON files and interfaced with financial system (Bi-Tech Payroll). • Designed, developed Affirmative Action system (Speedware 4th GL tools) then integrated into Bi-Tech Human Resources Information System. • Designed, developed, integrated Employee Benefits tracking system into Bi-Tech Human Resources Information System. • Installed, supported Bi-Tech Purchase Order system. • Designed, developed resource time tracking management system using Speedware 4th GL tools.
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Programmer AnalystCare Enterprises Nov 1986 - Aug 1989Developed and maintained accounting applications primarily using SPEEDWARE tools. Designed and developed corporate payroll system to report state and federal taxes, W2s, 1099s, etc.
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Programmer AnalystCity Of Pasadena Jan 1984 - Nov 1986Pasadena, California, UsCreated dBase II applications for micros throughout the city. Worked on team to create large city budget application. After attending Speedware classes in February 1985, was involved in conversion of all dBase II applications to Speedware -
Operator, Programmer AnalystCity Of Baldwin Park Jun 1980 - Dec 1984
Bonnie Schofield Skills
Bonnie Schofield Education Details
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The George Washington University School Of BusinessBusiness Analysis -
California State Polytechnic University-PomonaComputer Information Systems
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California State University, FullertonComputer Information Systems
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Mt. San Antonio CollegeComputer Science
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West Covina High School
Frequently Asked Questions about Bonnie Schofield
What company does Bonnie Schofield work for?
Bonnie Schofield works for Zendesk
What is Bonnie Schofield's role at the current company?
Bonnie Schofield's current role is Certified IT professional (Program Mgr, Business Systems Analyst).
What is Bonnie Schofield's email address?
Bonnie Schofield's email address is bo****@****ail.com
What is Bonnie Schofield's direct phone number?
Bonnie Schofield's direct phone number is +125322*****
What schools did Bonnie Schofield attend?
Bonnie Schofield attended The George Washington University School Of Business, California State Polytechnic University-Pomona, California State University, Fullerton, Mt. San Antonio College, West Covina High School.
What are some of Bonnie Schofield's interests?
Bonnie Schofield has interest in Awana Director, Sunday School Teacher, Sunday School Coordinator, Vacation Bible School Leader.
What skills is Bonnie Schofield known for?
Bonnie Schofield has skills like Sdlc, Visio, Business Analysis, Requirements Gathering, Sharepoint, Requirements Analysis, Integration, Agile Methodologies, Databases, Program Management, Software Documentation, Testing.
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