Bon-Lester Viado Email & Phone Number

Zintro's recent client reviews:https://www.g2.com/products/zintro/reviewsZintro explained in 90 seconds:https://share.vidyard.com/watch/VArs1iukxuzyx6J9rSAmBdProvide efficient and reliable service to existing Full-service clients of Zintro.- Serve as the lead point of contact for all (assigned) customer account management matters- Build and maintain strong, long-lasting client relationships- Negotiate contracts and close agreements to provide the best experience for key accounts- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas- Assist with challenging client and expert requests or issue escalations as needed.

Manage and oversee the effective and efficient Operational Management to guarantee the achievement of set Revenue and key driver targets. Analyze and identify trends in current business performance and implement necessary action plans to maximize revenue generation throughout region.

• Analyze current business results and trends and to critically examine daily operational reports. Develop and implement specific action plans to improve operational performance from areas of shortfall identified.• Ensure the achievement of targets for key drivers supporting overall revenue whilst supporting Quality Assurance standards and procedures.• Develop and implement motivational and creative incentive programs to maximize revenue opportunities within set budgetary scope.• Ensure cost per call versus revenue generation optimization through ongoing analysis of relevant metrics, shrinkage and absence and implementing specific action plans in all areas of shortfall.• Proactively seek new ways to improve existing processes collaborating with Center counterparts in other regions, Revenue Management, Sales and Marketing, Brand Management, and Franchisee contacts in order to evaluate and introduce best operational practices.

Car - Cordillera Administrative Region, Philippines

• Lead the project PRIME, Program for Remarkable Individuals Modeling Excellence, is a developmental opportunity for high potential Specialists who are meeting goals and guide them to be future leaders and contribute more to the company's success. Handle specialized call projects/LOBs and ensure success and growth to the company.

Car - Cordillera Administrative Region, Philippines

• guide all Team Managers to improve their expertise on any Employee Relations' concern mostly on memos (from the creation of Notice to Explain to Admin Hearings up to the Notice of Decision.)• provided workshops to Team Managers on how to improve their creation of memos and how to deal with difficult conversations.• handle difficult conversations and manage employees who have specific concerns • provided fair and consistent treatment to all employees, which helps build engagement and loyalty.• prevent and resolve problems or concerns that arise from situations at work.

Philippines

Coaches employees to reinforce winning behaviors to drive revenue, customer retention, engagement and results that deliver on our goals. Inspires others to deliver a tailored brand experience through expert market and customer insights, industry knowledge and passion in a culturally diverse environment. Delivers and executes on strategies and initiatives that promote brand preference, builds customer loyalty and operational effectiveness. Enables change within a contact center environment where the team adapts and adopts required change quickly and effectively.Supervision to a team of specialists in order to ensure adherence to Performance Management and Quality Control Processes and Procedures, with the overall aim of achieving key Center targets. Ensure the continuous improvement of all areas in process scope and compliance with specific Service Level Agreement requirements. Ensure resolution of customer issues. Provide support to team in decision making to decrease risk of the Company. Conduct final interviews among applicants and assist HR department to any center wide programs.

Philippines

Lead the project to improve our support for​ ​new hires​ and to streamline the regularization process.Objectives:· Ensure that our New Hires get an enhanced "Room to have a Great Start" experience from recruitment to regularization · Shorten the learning curve from Training to Operations from 4.5 months to 1.5 months..· Create an aligned focus between training and operations.· Provide better coaching and training support for New Hires to drive high performance Responsibilities:I am responsible for the new hires from day 1-90 as they go through Training Class, OJT, and Regularization.· Specialized coaching for New Hires· Address employee concerns as required· Apply Performance Management measures as required· Develop Leadership Competencies and Key Performance behaviors in accordance to the New Job Description· Provide continuity of support from training to operations· Develop an effective Onboarding framework that guarantees high performance in the shortest amount of time· Define appropriate performance metrics for New Hires that supports our current performance metrics and KPOs· Assist Seasonal Team Managers in handling their respective teams

Philippines

Responsibilities:· Build an online relationship with consumers and provide feedback on where different conversations are taking place· Review consumer content from social sites as provided by the listening platform and take appropriate action according to internal guidelines· Work closely with the Social Media Service Manager to provide feedback on best practices, start up and evolve the pilot program as needed· Learn use of the Listening Platform tool - Cymfony and contribute to fine tuning needs· Provide observations on trends in customer conversations within social media avenues

Philippines

Essential Duties and Responsibilities: - (Key Activities)● Provide an industry-leading reservation solution in English and one or more language for all contacts● Champion BrandHearted behaviors by demonstrating knowledge, passion and pride. ● Embrace the global and cultural diversity of our guest and business needs.● Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles. ● Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience. ● Inspire loyalty through personalized and efficient service driven by the guest’s needs. ● Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others. ● Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)● Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.● Work effectively by understanding, trusting and using tools and information appropriately.● Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.● Take ownership of personal development while aligning with team priorities and company goals.● Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.● Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)● Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.● Support and demonstrate IHG’s company values and ways of working.● Willingly deliver on additional tasks as assigned.

Baguio City, Philippines

- Evaluate and grade students' class work, assignments, and papers.- Initiate, facilitate, and moderate classroom discussions.- Prepare and deliver lectures to undergraduate and graduate students on topics such as Introduction to Philosophy, Logic, and Catechism of the Catholic Church.- Prepare lesson materials such as syllabi, homework assignments, and handouts.- Compile, administer, and grade examinations.- Organize wholistic activities for seminarians (religious film viewing, extra-curricular, events)

Philosophy Major

Graduated Cum-Laude

Education record