On a quest to reshape the HR landscape, I’m currently mastering my skills in Human Resource Management at Suresh Gyan Vihar University. Coming from a robust background in commerce and hands-on experience in enhancing efficiencies at LIC of India and Taj India Tours, I blend industry knowledge with real-world practices.At LIC, my role as an Office Administrator cum Insurance Advisor involved driving our team toward achieving 100% sales targets for three consecutive years and revamping training processes that soared team sales by 30%. My stint at Taj India Tours was equally enriching, with a focus on meticulous ticketing and improving customer communication, achieving a notable 20% increase in customer satisfaction.With the rapid transformation in the workplace, I leverage my social media savvy and tech competence to stay ahead. My projects, like the detailed analysis on the impacts of GST on SMEs, validate my research capabilities and a deep understanding of economic impacts. If you're looking for someone who's just as passionate about fostering productive workplace environments as they are about achieving excellence in service delivery, let's connect and explore mutual opportunities.