Boobalan Karnan Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

I am supporting all the OEM segments Like Construction and Compressor CEV BSIV, Agriculture, Port and Logistics Major OEMs are, Tata Hitachi, Sany, XCMG, Wirtgen, Amman Appollo, CNH, Tirth agro, Casagrande, etc. Supporting channel partners by building channel capability, Managing product support and service delivery for various customer applications (Railways, Power Generation, Ports, Logistics and Construction)Meeting and exceeding all Service KPI's and NPS targets by driving continuous… Show more I am supporting all the OEM segments Like Construction and Compressor CEV BSIV, Agriculture, Port and Logistics Major OEMs are, Tata Hitachi, Sany, XCMG, Wirtgen, Amman Appollo, CNH, Tirth agro, Casagrande, etc. Supporting channel partners by building channel capability, Managing product support and service delivery for various customer applications (Railways, Power Generation, Ports, Logistics and Construction)Meeting and exceeding all Service KPI's and NPS targets by driving continuous improvement in Service Quality.Coaching and mentoring the field Service engineers and dealer engineers and OEM engineers and driving a safety culture at the workplace. Supporting Powergen segment OEM like Sudhir, Powerica, Jackson Plant support Show less

Bengaluru, Karnataka, India

❖ Handling Direct customers above 75 KW Compressors❖ Handling and responding to customer complaints Escalations.❖ Handling the dealerships maintaining the calls and customer support❖ Maintain the TTR of the direct calls and Dealership calls❖ Dealer audit and review of the service performance❖ Planning if the customer visits❖ Conduct frequent meetings with dealers to improve the performance and adherence to the process❖ Handling special tools for the entire… Show more ❖ Handling Direct customers above 75 KW Compressors❖ Handling and responding to customer complaints Escalations.❖ Handling the dealerships maintaining the calls and customer support❖ Maintain the TTR of the direct calls and Dealership calls❖ Dealer audit and review of the service performance❖ Planning if the customer visits❖ Conduct frequent meetings with dealers to improve the performance and adherence to the process❖ Handling special tools for the entire branch❖ Handling the controller issues in my branch to support dealers Show less

Chennai, Tamil Nadu, India

❖ Head of the branch both Sales, service and entire operations❖ Handling and responding to customer complaints Escalations.❖ Respond to customer' valuable feedback, and fulfil their requirements.❖ Repeated Customer visits and make the relationship better❖ Maintain the Branch MTTR, RECT, NPS, and BCD as per Cummins Standard.❖ Conducting regular training & and meetings to improve the engineer’s skills.❖ Conducting Safety audits warranty audits, and customer Meetings… Show more ❖ Head of the branch both Sales, service and entire operations❖ Handling and responding to customer complaints Escalations.❖ Respond to customer' valuable feedback, and fulfil their requirements.❖ Repeated Customer visits and make the relationship better❖ Maintain the Branch MTTR, RECT, NPS, and BCD as per Cummins Standard.❖ Conducting regular training & and meetings to improve the engineer’s skills.❖ Conducting Safety audits warranty audits, and customer Meetings. Experience in failure analysis and route cause analysis❖ Planning for improvement of branch performance, analysing the drops where to be improved and fulfilling the gaps❖ Handling the Total Manpower of the Branch and Guide them to the branch Improvement Show less

Hubli Area, India

❖ Handling and response to customer complaints Escalation’s.❖ Response to customer valuable feedback's, fulfil their requirements.❖ Maintain the Branch MTTR, RECT, NPS, BCD as per Cummins Standard.❖ Conducting the regular training & meetings to improve the engineer’s skills.❖ Conducting Safety audit and warranty audits, customer Meeting.❖ Experience in failure analysis and route cause analysis

Master Of Business Administration - Mba, Production And Operations Management

Completed MBA on correspondence

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 6.666

Activities and Societies: Basket Ball Player Completed the degree with1st class regular basis

Diploma Of Education, Electrical And Electronics Engineering, 9.1