Michael Westerberg Email & Phone Number

Robina , Queensland, Australia

As Recruitment Manager, I help those looking at starting their own successful bookkeeping business to transition from working for someone else to working for themselves.

Springwood Queensland

Business and Compliance Advice to Franchisees.Development of Policies and Procedures

Springwood Qld Australia

Assist the General Managers and CEO with operational tasks and projects and assume various high level functions including:COLLECTIONS MANAGER - Set and monitor KPIs of collection staff; motivate and performance manage to increase job efficiency and enjoyment; reward and recognise outstanding work; and keep pushing ourselves as a team to be more innovative and achieving higher outcomes. COMPLIANCE MANAGER - providing guidance, training and solutions to City Finance Franchisees and staff in areas such as National Consumer Credit Protection Act, AUSTRAC, Privacy Laws, dispute resolution and the policies and procedures of the Franchisor.COMPLAINTS (IDR) MANAGER - ensure all staff are trained in and are providing excellent customer service across all levels of the business and know how to handle complaints in a positive constructive way which improves the business and achieves the outcome of greater customer satisfaction.TRAINING OFFICER - Design training programs and the annual training calendar to ensure best practice and regulatory requirements are met across the organisation in consumer lending and collections. This is done through the modus of traditional classroom, face to face, teleconference, webinars, workshops and conferences. Improvement and implementation of policies.COMPANY LIAISON - with government bodies such as ASIC, AUSTRAC, CIO, The Public Trustee on a range of issues and initiatives.

Gold Coast

TRAINING OFFICEREnsuring compliance with relevant codes and regulations at Branch and Head Office level.Facilitate professional development for Head Office staffFacilitate professional development for Branch staffLiaise with external RTO's government bodies and legal firms as necessary.Run regular compliance reports in areas where our automated system may be exposedFacilitate document control in accordance with prescribed forms and regulatory requirementsReview internal and external professional development programs and coursesMaintain Training/CPD RegisterMaintain Education and Qualifications RegisterFacilitate and coach branch staff with their training and development needs in alignment with AFD's training programContribute to operational performance of the branches by coordinating training for operational and compliance related requirements.Provide on-going coaching and mentoring to branch staffProvide administrative and operational support to AFD branches and managementHR OFFICERAdvertise for positionShortlist candidatesInterview potential candidatesOversee employee inductionCompile employee agreements and letters of offerAssist with performance management, performance reviews and disciplinary processes for branch staffCOMPLIANCE OFFICERManagement of the compliance department including collections audits and lending auditsManage all lending audits within the companyManage all collections audits within the companyMonitor all Privacy, AML/CTF, NCCP requirementsProduce a report for Risk and Compliance meetingsCheck all new contracts and agreement within the business and alter as necessary in favour of the companyDOCUMENT CONTROLLERWrite and review all company policies, procedures and formsMaintain document register for all company policies, procedures and formsBUSINESS LOAN SPECIALISTBe the first point of call for al Business LoansHandle all business loan applications from assessment through to the disbursement of funds.

To equip, encourage and empower AMX Money employees to achieve excellent outcomes in professional standards and procedures.Responsible for over 20 Branches nationwide

Gold Coast

Human ResourcesPayrollOperations

Canberra, Australia

Lantern Martial Arts Pty Ltd has Taekwondo schools in Australia and the United States. Formed in Canberra, Australia in 2002, Lantern seeks to encourage excellence, support family, build character and leadership, and be active in global humanitarian activities. As well as teaching Taekwondo to a high standard, Lantern also specialises in seminars, childrens classes, the import and export of quality martial arts products, and supporting local community events and organisations.

Australia

2009 4th WTF World Taekwondo Poomsae Championships, Cairo Egypt2010 5th WTF World Taekwondo Poomsae Championships, Tashkent Uzbekistan2011 Commonwealth Taekwondo Championships Chennai, India2011 6th WTF World Taekwondo Poomsae Championships Vladivostok, Russia

Canberra, Australia

Government Liaison State Development

Cert Iv In Credit Management

Masters, Education

Incomplete

Bachelor, Education

Activities and Societies: University Debating Team

Diploma, Theology

Activities and Societies: Cataloguer of PeriodicalsSpecial interest in Worldviews