As the SVP of Global Services, I lead a team responsible for delivering world-class customer support, professional services, and managed services offerings to our global client base. In this strategic leadership role, I oversee the planning, development, and execution of innovative service capabilities that drive customer success and retention.Key responsibilities include:- Developing and implementing the global services strategy to align with the overall business objectives- Managing a high-performing team of services professionals across multiple regions- Optimizing service delivery models and processes to enhance operational efficiency and scalability- Fostering strong relationships with customers to understand their evolving needs and customize solutions- Driving continuous improvement and innovation within the services organization- Collaborating cross-functionally to ensure seamless integration with product, sales, and other business units- Analyzing market trends and competitor activity to identify new service opportunities- Forecasting services revenue and profitability to support the company's financial goals

- Developed solutions with industry partners such as Aruba Networks and EPIQ Intrusion Detection and drove collaborative sales opportunities.- Led the development of a secure mobility solution for the Department of State leveraging Samsung Dex and the S22.- Supported internal teams in developing and selling secure mobility monitoring solutions featuring Splunk and the Privoro Fulcrum System.

- Built a high-performing software development team, focusing on cutting-edge products and modern platforms.- Executed the Air Force Office of Special Investigations program for secure location tracking and agent safety.- Spearheaded an identity management solution for the Department of Defense using continuous multi-factor authentication.

- Led project initiatives to implement the latest Microsoft Windows operating system across the enterprise. This spanned thousands of users and hundreds of applications eventually driving increased productivity.- Implemented the Agile project methodology in the successful upgrade of Microsoft SharePoint enhancing collaboration across departments.- Led the request for proposal process for a new land management system to track land assets. Awarded the project and worked with the implementation partner leveraging the Microsoft CRM platform.

- Led a team supporting the enterprise work management system, processing work orders for power generation, transmission, water management, and facilities.- Sourced, defined requirements, and negotiated contracts for outsourcing tier 1 support processes for the IBM Maximo work management system.- Successfully managed multiple upgrades, including a $20 million enterprise integration project with the core SAP system.

- Managed large global project teams implementing the Dynamics AX ERP application on schedule and within budget.- Led the development and implementation of the Microsoft CRM system, improving customer tracking and sales pipeline visibility.- Established critical partnerships with Microsoft and Avanade.