Stephen Johnson Email & Phone Number

Georgetown, Kentucky, United States

Level 2.5 IT and white glove technical support to Japanese members of Toyota TMMK / PEMC. TEMA / TMNA national support.• Maintaining and supporting devices and services for 10,000+ users; on/offsite at TMMK, PEMC, Toyota North America, Mexico, Canada and Japan• White glove bilingual support for Japanese and executive members with both technical and local accommodations• Managing and monitoring prioritized incident ticket queue in ServiceNow• Providing on-call support for production critical stoppage and outage events• Directing offsite users in device maintenance / usage through voice and text communication (Japanese/English)• Production critical production devices• Windows, Mac, Android, iOS, Azure admin• Supporting onboarding, off boarding and human resources activities with Japanese members• Collaborating interdepartmentally regularly to achieve best practices and anticipate future issues• Printers• Hardware• Providing onsite repairs and support; and offsite using SCCM, Dameware and Remote Desktop• Supporting production critical devices throughout the plant including ICS+, GALC, ILMS, etc.• Coordinating resources• Performing patching and confirmation of process changes and update rollouts• Supporting onboarding, off boarding and human resources activities with Japanese members• Diagnosing and resolving complex technical problems promptly, both in production and administration, ensuring continuity of critical processes and minimizing/avoiding downtime• Deploying mission-critical workstations and peripherals both in the offices and on the production floor • Consulting with other departments to achieve best results with projects and tasks• Managing procurement, inventory / asset management, including shipping, receiving, and logistics.• Performing administrative-level support for Azure and Office 365• Project implementation and management• AV team support

United States

Level 2.5 IT and white glove technical support to Japanese members of Toyota TMMK / PEMC. TEMA / TMNA national support.• Maintaining and supporting devices and services for 10,000+ users; on/offsite at TMMK, PEMC, Toyota North America, Mexico, Canada and Japan• White glove bilingual support for Japanese and executive members with both technical and local accommodations• Managing and monitoring prioritized incident ticket queue in ServiceNow• Providing on-call support for production critical stoppage and outage events• Directing offsite users in device maintenance / usage through voice and text communication (Japanese/English)• Production critical production devices• Windows, Mac, Android, iOS, Azure admin• Supporting onboarding, off boarding and human resources activities with Japanese members• Collaborating interdepartmentally regularly to achieve best practices and anticipate future issues• Printers• Hardware• Providing onsite repairs and support; and offsite using SCCM, Dameware and Remote Desktop• Supporting production critical devices throughout the plant including ICS+, GALC, ILMS, etc.• Coordinating resources• Performing patching and confirmation of process changes and update rollouts• Supporting onboarding, off boarding and human resources activities with Japanese members• Diagnosing and resolving complex technical problems promptly, both in production and administration, ensuring continuity of critical processes and minimizing/avoiding downtime• Deploying mission-critical workstations and peripherals both in the offices and on the production floor • Consulting with other departments to achieve best results with projects and tasks• Managing procurement, inventory / asset management, including shipping, receiving, and logistics.• Performing administrative-level support for Azure and Office 365• Project implementation and management• AV team support

Evansville, Indiana, United States

I managed a team of 70 people across three shifts at two AmeriQual processing facilities. All staff Haitian Creole, French and Spanish-speaking. Designed full position work instructions and trained permanent manager. Performed role temporarily until the Toyota position started, and a long-term manager could be trained. Short term job but an absolutely amazing experience.

Princeton, Indiana, United States

Automotive parts manufacturing management of multiple sales accounts. $4m+ sales monthly. Tier-1 automotive manufacturers. • Negotiate in English, Japanese and (limited) Korean.• Project management and production control between N. America, Japan, China, and South Korea.• Supply chain logistics• Relationship building and management• Product expertise and advising• Negotiate prices and costs • Budget report and analysis• Manage complex manufacturing quotes• Develop new business• Sales accounting• Manage escalations and production crises• Organizational kaizen activities• Warehouse and shipping operations• Accounts payable and aged account resolutions• Engineering and ISO 9000 quality support• Inventory management • Material control and inventory management• Manage complex manufacturing sales activities• P&L• Sales analysis and forecasts• New and build-out coordination• International vendor management

Winchester, Kentucky, United States

Japanese rubber and plastic parts sales, primarily for tier-1 automotive manufacturers.• Manage complex manufacturing quotes, develop new business, and negotiate in English, Japanese and Spanish with Denso, Toyota and Tesla• Drive production• Handle escalations.• Warehouse and shipping operations• Accounts payable and aged account resolutions• P&L• Sales analysis and forecasts

Winchester, Ky

• オフィス、倉庫保管、トラック輸送、ピッキング、および管理で30人の従業員を管理します• 見積もり、コールドコール、会議、見込み客活動などの営業活動を管理します• 自動車、製薬、食品、原材料など、業界全体で30の顧客をサポートします• 顧客のトラックルートの見積もり、計画、および管理• 主に日本の30人の顧客向けのフリート/仲介トラック、保管、流通サービスの顧客連絡先とエスカレーション• MOL Logistics、Hitachi、Sekisui S-Lec America、Marubeni-Itochu Steel America、Inc.と英語および日本語で契約を交渉します。• 英語と日本語のソフトウェアを使用して、在庫、予算、会計、財務、運用を管理• 強力な顧客関係を構築しました

Southlake, Texas

Proofreading contractsSurvey auditingCreate policiesResearchLiaise with lendersManage files

Plano, Texas

Third-party debt collection call center servicing Capital One Bank.Help customers resolve debts by negotiating achievable payment plans.Support accounts receivable servicesResolve high stress and urgent situations with active listening and engagement, resulting in positive outcomes for clients and organizationRanked consistently in the top 10% of my department for meeting collection goals

Asaka, Saitama, Japan

Language and academic training services for children, adults, professionals, and other schools in Saitama, Tokyo and Kanagawa. Spearheaded numerous actions to expand business including different language services, games-based corporate training, and test preparation services. Provided customized solutions and consulting such as scientific presentation training for Riken researchers; English classes for new mothers with babies; and fantasy roll game-based lessons for teens.Managed and trained staff of fifteen teachers and administrators in multiple languages, creating top-flight staff who remained with company even after achieving higher skills.Managed customers, accounting, invoicing and financing with Excel and Access in Japanese & EnglishMaintained steady increase in profitability in a competitive industry for fifteen years by responding quickly to changing market conditions, creating special services, and satisfying niche demands.Organized the annual Asaka Halloween Parade in which over 200 families participated in the city-wide parade and festival for seven years.Managed sales, customer service and public relations.P&LCreated a recognized, local brand Serious, small companyPremium serviceInnovative trainingMeasurable resultsSuperior customer serviceTalented staff I started this company to provide language training to individuals and companies, and academic tutoring.

Tokyo

Coaching on-site business English and presentation skills.

3-8-8 Midorigaoka, Meguro-Ku, Tokyo 152-0034, Japan

I developed and executed an English education program for Elementary aged students.

Writing, proofreading, content development and multimedia consulting.

Tokyo, Japan

Producer and host for Tokyo's top English language children's lifestyles podcast. Producing a regular, commercial podcast and blog for Tokyo Families Magazine that presents lifestyle pieces in Japan and the Kanto region to the local family market.

Yokohama, Kanagawa, Japan

Taught kindergarten classes in English.

Tokyo, Japan

Business English training.

Saitama, Japan

Internet, database, and online business promotions.

Yokohama, Kanagawa, Japan

English business and presentation training.

Japan

Organizations include:Sumitomo Metal Industries, Ltd.Ricoh Mitsubishi Heavy Industries, Ltd.Machida School DistrictNOVAECCI trained staff for sales, meetings, corporate presentations and travel.

Kanagawa, Japan

Assistant Language Teaching

Yokohama, Kanagawa, Japan

Business English and presentation training.

Yokohama, Kanagawa, Japan

Taught English to both adults and children. Coordinated the Travel English and Business English training programs. TOEIC & TOEFL coaching.

Plano, Texas, Usa

Rapid Repair-Repaired, rescued, salvaged and supported in-house Macintosh laptops,where I was the sole employee for this purpose for the EDS compound inPlano. Supervisor: Jim Keller network Administrator-Supported in-house Windows laptops.-Inventory control.-Resolved user problems and other help-desk functions.

Dallas/Fort Worth Area

Resolved user problems for international help-desk on Claris Works and FileMaker Pro on both Mac and Windows.Created database solutions for FileMaker Pro users.Customer service

Dallas/Fort Worth Area

Edited and compiled corporate wellness package for American Heart Association.

Dallas/Fort Worth Area

Liason and assistant between the Southland MIS dept. and the Nomura and Ito-Yokado teams. I performed general administrative duties, prepared meetings, accommodated international team members, and produced documents with Excel, Word, Lotus 1-2-3, and other Win/Mac office suites. Supported America-Japan phone meetings. Reports to department head.

Denton, Texas

Developed, managed, promoted, and co-directed music and performing arts ensemble. Wrote and performed. Developed creative strategies, branding, image promotion, and advertising. Performed sales and promotion. Managed members. Stage management. Recording.

Dallas/Fort Worth Area

Responsible for measurements, matriculations and data at the main Dallas hub.This was a night shift job I worked to pay my way through university, and I quit in good standing in order to finish my senior year.

Dallas/Fort Worth Area

Writer, producer

Dallas/Fort Worth Area

Nightclub design

Bachelors Science, Advertising, Bachelors Of Science

Activities and Societies: North Texas Social Dance Liberation Front (founder), UNT Advertising society.I studied advertising, sales.

Real Estate Sales, Real Estate

180 hours of pre-licensing study for Texas real estate licensing.

High School Diploma, Theater

Theater

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication