Boon Lee Email & Phone Number

Redmond

• Team Lead – Oversee daily business operations, including managing a team of 7, across 7 products (Office, Mac Office, Windows, Xbox Gold Subscriptions, Gift Cards, Xbox Content, and SKYPE).
• Created and streamlined processes with service level agreement in support of digital product and partner launches.
• Digital global launch support for Win 8, 8.1, Office 2013, and Gift Cards.
• Retail partner launch support of 50+ ESD (Electronic Software Distribution), and POSA (Point of Sale Activation) partners, aligning with vision of availability of MS products globally.
• Subject Matter Expert on enabling products to be sold digitally for Microsoft partners like Amazon, Best Buy, and Microsoft Store.
• Main point of contact for retail partner escalations for Office and Windows to ensure continuous support.

Kirkland

• Team lead and go to person for 20+ person on my team. Ensured team is trained on their assignment and that performance expectations were met. Held weekly meetings with team to ensure that team is line with management.
• Selected to be a part of special analytics team in working with Google managers in dissecting challenges labelers faced and improving on it. We saw improvement of up to 25% across all teams. Reports were sent weekly to.
• Part of team in helping create processes for Indoor mapping before it was announced publicly.

Redmond

• Researched and documented software defects both individually and as a team on multiple platforms on both hardware and software, with different configurations and network settings, and documented such defects on.
• Worked on 2 AAA games.
• Reported bugs even in the final phase of testing to ensure a polished, quality product.

Bothel

• Managed daily operations between India, Philippines and US. Set targets and ensured work was evenly distributed for each team.
• Prioritized work orders to be done. Managed out of band high priority cases from different managers that can potentially impact loss of revenue of up to hundreds of thousands of dollars if not completed on time.
• Analyzed strengths and weaknesses for each team, and assigned work to team that were strong in certain areas. Saw improvement in productivity immediately of up to 40%, maximizing each team’s output.