Level 2 Engineer
CurrentHandling escalations with respect to phone and web applications, from the support team, sales and operations team.Testing builds, patches, enhancements, New Features on QA / Staging for any further issues . impact analysisStress testing and Load testing the clients on different mobile platformsCompatibility check of the applicationScheduled Server check - Error monitoring and reportingBug filing, trackingConduct online and personal training on new features and updatesImportant role during major deployments with customers.