- Develop a project plan in accordance with the Scope of Work and the defined budget.- Manage the assigned project efficiently according to the plan under the CMMI Project Implementation Standards.- Provide consultancy to clients on usage and system development procedures.- Communicate with internal and external teams to ensure the project meets its objectives as planned.- Gather customer requirements for new requirements and customizations.- Review team deliverables such as MOM and Software Requirement Specifications before submission to relevant parties.- Implement and manage necessary Change Management to align with project outcomes.- Manage project risks and investigate the causes of issues and long-term solutions during the project execution.- Report project progress, size monitoring, and effort monitoring to the Project Director every two weeks.- Coordinate and communicate with internal and external teams to maximize efficiency and effectiveness in the assigned tasks.- Prepare Sign-off documents for client signatures according to project implementation steps such as Kickoff, Software Review, UAT, SIT, and Go-live Signoff.- Prepare Internal Audit reports to ensure team operations comply with CMMI standards at all stages of execution.- Prepare a Project Closure Report upon project implementation completion to highlight project variances, lessons learned, best practices, and opportunities gained from the project.- Organize project documentation and hand over to the relevant team for customer support after Go-live.- Perform other duties as assigned.

- Implement projects according to CMMI standards.- Consult with clients on usage and system development processes.- Organize Software Review meetings to inform clients about system operation processes.- Gather details of customer requirements for New Requirements, Customization.- Collect customer requirement details and prepare Requirement Spec documents to find solutions that meet system standards and summarize additional requirements for submission to relevant departments for cost assessment.- Conduct Requirement Confirmation meetings with clients for both in-scope and out-of-scope work.- Explain Requirement Spec to the development team to develop systems according to customer requirements.- Monitor work progress with the internal team to ensure alignment with the plan.- Prepare Data Migration to support customer operations.- Configure system settings and permissions to support customer use.- Develop Scenario Test Schedule & Test Script.- Test system usage after the development team has completed work, including testing system integration with related systems.- Test the system together with the client in User Acceptance Test (Support UAT).- Prepare an Issue List to communicate tasks for programmers to fix during implementation.- Prepare system user manuals and train customers.- Coordinate communication with internal and external team members to achieve project goals as planned.- Prepare various project documents such as meeting reports, Sign Off documents, etc.- Support customers during the initial use phase (Support Go-live).- Report work progress or issues to the Project Manager, along with corrective action plans and suggestions for preventing future problems.- Prepare project documents for handover to the Support team after implementation completion.

- Provide system usage guidance to customers.- Gather detailed customer requirements to find solutions in collaboration with the Project Manager and System Analyst.- Communicate customer requirements with the UX/UI team to design application interfaces and reports.- Convey customer requirements to programmers to ensure the system is developed according to customer needs.- Perform Data Migration to support customer usage.- Configure and set system permissions before conducting user training for customers.- Monitor work progress to ensure it aligns with the project plan.- Test system functionality after development is complete to ensure readiness for customer training.- Prepare system user manuals and conduct user training sessions for customers.- Oversee, support, and advise team members on system implementation.- Evaluate customer satisfaction, provide consultation, and resolve any system usage complaints from customers.

- Evaluate renewal policies and issue new package policies.- Inspect vehicle conditions before issuing warranty certificates and upload images to the system.- Review claim history after issuing renewal warnings.- Provide consultation on insurance premiums to brokers and agents.- Coordinate with internal and external departments to ensure tasks are completed according to plan.- Perform tasks as assigned by supervisors.

• Conduct activities according to marketing plans, organize sale promotions and support sales.• Organize the design, contact the media, and provide media production orders in order to support sales.• Coordinate with relevant agencies, both externally and internally, for job completion as planned.• Prepare expense reports of marketing activities.• Prepare monthly sales summary reports and regular campaigns.• Arrange new year gifts and baskets for customers.• Value customer appreciation day, and build good customer relationship with the company.• Perform tasks as assigned by the supervisor.