Daniel Boos Email and Phone Number
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Daniel Boos leads the user experience team at the Swiss Railway Company SBB. His areas of main interest include future customer experiences, flexible and mobile work, designing digital and physical workplaces and the usage of communication and collaboration technologies. He has expertise in user research, foresight approaches and human centered design for innovation activities and strategic questions of ICT service providers. He volunteers for Dock18, Re:PublicDomain, Communia and Digitale Allmend. His topics are public domain, media culture and creative commons.
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Product Owner User Experience ServicesSbb Cff Ffs Feb 2021 - PresentBern, ChResponsible for the development and delivery of User Experience Services. Co-Lead of CX community and human factors network to increase user centricity across the company.
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Head Of User Experience (Sbb It)Sbb Cff Ffs Apr 2017 - Feb 2021Bern, ChLeads the User Experience team at SBB IT. The user experience team enables and designs customer and employee experiences for the future of mobility - simple, personal and connected. Responsible for the development and delivery of User Experience Services. Co-Lead of CX community to increase user centricity across the company.
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Dozent & Co-Lead Cas Modul Human Capital InnovationZhaw School Of Management And Law Sep 2024 - Nov 2024Winterthur, ChMitarbeit bei der Konzeption, Entwicklung und Durchführung des Moduls "Human Capital Innovation" des CAS "HCM Analytics & Innovation". -
Co-Lead Future Work ExperienceSwisscom Oct 2015 - May 2017Worblaufen, Bern, ChLead for product and service innovation. Explore, co-create and develop future work experiences. Develop a vision about the future of work for enterprises by using foresight approaches. Co-create work experiences with customers. Validate the future of work with prototypes. Derive insights and recommendations for future products and services. Responsible for trends and analytics. Driving change towards work smart. -
Senior User & Trends Research ConsultantSwisscom Nov 2010 - Sep 2015Worblaufen, Bern, ChLeads user experience projects and qualitative studies on SME (small and medium sized businesses). Support to strategy and top management based on insight on current and future ICT needs of Swiss SMEs and corporate customers. Inputs on customer segmentation, user insights, trends and development of personas as a support for strategy, marketing, product development and customer service. Supporting internal corporate customers with co-creation and human centered design approaches. Applying Foresight approaches to develop visions about the future of work.
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Senior User Researcher And ExpertSwisscom Aug 2004 - Jul 2011Worblaufen, Bern, ChWorked for a longitudinal research study on information, communication and entertainment technology usage in Swiss households. Investigated and analyzed user needs in small, medium and large enterprises. (Second job to researcher at the ETH Zurich)
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Scientific ResearcherEth Zürich May 2006 - Oct 2010Zürich, ChScientific staff member of Organization, Work and Technology group. http://www.oat.ethz.ch.Lead research project on management of organisational issue in ubiquitous computing, participated in EU research project, supervised students and wrote PHD thesis. Main topics: Socio-technical systems design, Internet of Things, Science and Technology Studies, Organisation Science -
Member Of The BoardPong Jan 2002 - Dec 2006Projects in the area of customer research, training concepts and documents,Website Programming and Development
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TeacherKlubschule Migros - Ecole-Club Migros - Scuola Club Migros 1997 - 2006Zürich, Zürich, ChTeached webdesign for adults. Developed course material.
Daniel Boos Skills
Daniel Boos Education Details
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Eth ZürichWork And Organizational Psychologie -
Université De Fribourg - Universität FreiburgExecutive Certificate Of Advanced Studies (Cas): Product Champion
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University Of ZurichSociology
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Migros KlubschuleAusbilder Mit Eidgenössischem Fachausweis (Sveb)
Frequently Asked Questions about Daniel Boos
What company does Daniel Boos work for?
Daniel Boos works for Sbb Cff Ffs
What is Daniel Boos's role at the current company?
Daniel Boos's current role is Servant Leader | User Experience Services SBB (Product Owner) | Dr. sc. ETH.
What is Daniel Boos's email address?
Daniel Boos's email address is bo****@****pong.ch
What schools did Daniel Boos attend?
Daniel Boos attended Eth Zürich, Université De Fribourg - Universität Freiburg, University Of Zurich, Migros Klubschule.
What are some of Daniel Boos's interests?
Daniel Boos has interest in Human Rights, Science And Technology, Arts And Culture.
What skills is Daniel Boos known for?
Daniel Boos has skills like User Experience, User Centered Design, User Research, Qualitative Research, Research, Strategy, Mobile Devices, Cloud Computing, Persona, Human Computer Interaction, Projektmanagement, Design Thinking.
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