Experienced Operations Manager and Business Analyst with a passion for optimizing processes, driving efficiency, and leveraging data-driven insights to deliver tangible results. With a proven track record in supply chain distribution, risk management, and workflow planning, I have honed my skills in P&L management, employee relations, and negotiation. My journey includes introducing lean methodologies to boost productivity and implementing strategic initiatives that elevate organizational performance.Dedicated, meticulous and highly motivated professional with over 13 years of executive, administrative and technical support with a heavy concentration on customer service, human resources, process improvement, program/operational support, database administration, high levels of customer service, volunteer support, and safety and security.Collaboration is at the heart of my approach. I've excelled in cross-functional environments, working alongside division leaders, sales, finance, HR, and compliance teams to achieve cohesive goals. By refining procedures, introducing best practices, and enforcing quality metrics, I've played a pivotal role in advancing operational excellence and revenue growth.My commitment to problem-solving is evident in my experience as a Patient Care Coordinator, where I've fine-tuned processes and communication strategies to ensure seamless healthcare services. As a Project Manager, I've orchestrated projects within tight budgets and timelines, delivering quality outcomes while nurturing strong relationships with stakeholders.With a degree in Business Administration and a Project Management Professional certification, I bring a blend of strategic thinking and practical execution to every role. My expertise is fortified by proficiency in software tools such as Microsoft Excel, Project, SQL, and AWS.