• Implemented bi-directional integration between Pega and Salesforce Lightning usingPega Process Extender, ensuring seamless data exchange and synchronized case information across both systems.• Developed and configured REST API endpoints within Pega to facilitate efficient dataexchange with external applications, enhancing system interoperability.• Implemented OAuth 2.0 with JWT Authentication in Pega, establishing secure authorization and authentication protocols for API interactions.• Demonstrated expertise in translating business requirements into streamlined processflows, optimizing operational efficiency.• Designed and implemented enterprise-level architecture, leveraging proficiency in multiple project management tools to ensure successful project delivery.• Exhibited strong ability to prioritize and execute tasks effectively in high-pressure environments, consistently meeting project deadlines.• Developed extensive experience with Pega systems, including user interface design,rule models, Dynamic System Management (DSM), Process Models, Web Services,LDAP setups, and Connectors.• Applied in-depth knowledge of Single Sign-On (SSO) models to enhance system security and user experience.• Collaborated effectively with senior designers and architects to design and implementrobust, scalable solutions, contributing to project success and system optimization.

Spearheaded the development of a comprehensive back-office portal using the NextJS framework, seamlessly integrating with the Botswana 1gov architecture microservices.• Implemented key features and functionalities, including:– Designing and developing responsive staff portals to enhance internal operations– Establishing robust integration connections with external services, improving system interoperability– Configuring secure authentication protocols using Identity Access Manager– Optimizing process flows across multiple portals to streamline workflows• Leveraged diverse programming frameworks to ensure efficient and scalable solutionsthroughout the project lifecycle• Successfully managed offshore development aspects, demonstrating strong remotecollaboration and project management skills

• Led a high-profile project on Setswana Natural Language Processing (NLP), focusingon:– Developing advanced NLP tools to support lecturers in their research endeavors– Pioneering new models for Setswana language applications, significantly advancing the field of African language processing• Made substantial contributions to the academic community through research publications:– Co-authored three peer-reviewed papers presented at international conferences– Published research findings in reputable academic journals, enhancing the visibilityof Setswana NLP research• Demonstrated expertise in applying cutting-edge NLP techniques to under-resourcedlanguages, bridging technological gaps in African language processing

Led and coordinated enumeration teams during national census operations, ensuring accurate data collection and adherence to methodological standardsExpertly identified and delineated enumeration areas (EAs), optimizing coverage and preventing overlap to ensure comprehensive data collectionCultivated and maintained positive relationships with local communities, facilitating smooth census operations and high participation ratesImplemented rigorous quality control measures, closely supervising enumerators' work to guarantee data integrity and consistencyMonitored and reported on enumeration progress, identifying and resolving issues promptly to maintain project timelinesProvided on-site training and support to enumerators, enhancing their skills and improving overall data collection efficiencyCollaborated with other field supervisors and senior management to streamline processes and overcome operational challenges