As a Desktop Engineer at Orion Health, I support the IT needs of the Asia-Pacific region, covering desktop, laptop, mobile, and network devices, as well as software applications and cloud services. I have over 11 years of experience in IT service management, IT security, and IT hardware support, and I hold the Apple Certified Macintosh Technician (ACMT) and Apple Certified Portable Technician (ACPT) credentials.I collaborate with the global IT team to implement IT policies and procedures, ensure compliance with security standards, and deliver IT projects and initiatives. I have extensive knowledge of MacOS, Jamf, Jira, Fresh Service, MDM, Active Directory, Microsoft Device Manager, Microsoft Azure, Google Admin Console, and Cortex. I am passionate about learning new technologies and solving complex IT problems, and I always strive to exceed customer expectations and enhance user experience. I also have a valid Government of Canada security clearance.