Bora Chey Email & Phone Number

Oaklyn, NJ, US

Provide consultation, support and content development expertise to our technical trainers.Develop and troubleshoot web interfaces and LMS add-ons.Create design plans, storyboards, scripts, graphics, knowledge checks and assessments.Create automation flows and full fledge ticket system using Microsoft Power Platform.Develop mobile application using Flutter.

Philadelphia, Pennsylvania, United States

Develops documentation for custom applications and packaged applications, using a variety of mediums as needed.Delivers training to a variety of audiences, understanding and applying adult learning principles.Works on and delivers training programs for standard packages and productivity tools (e.g.,Word, Excel, e-mail).Facilitation of training.

Greater Philadelphia Area

Coordinated and supervised the daily activities of (client-support) Helpdesk staff. Set priorities for the team to ensure task completion.Coordinated work activities with other supervisors to ensure global service availability. Established, maintained and enhanced customer business through effective implementation and/or support of the company products and.

Worked with managers to analyze and identify training gapsDesigns training programs, classes, workshops, and Computer Based Training (CBT) and on-linehelpTrain and provide on-going support for all users in all business linesUpdated training documents and methods to increase success rateImplemented global practices test for training assessment

Contacted customers in order to respond to inquiries and to notify them of orders and any planned adjustments.Handle customer concerns and orders and process them for manifest.Maintained inbound call average of 20 calls per hourCollect and verify client data integrity to specifications

Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.Oversaw the daily performance of computer systems.Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Executed daily operations of reports and analysisDeveloped and organized training manuals, multimedia visual aids, and other educational materialsDesigned and created workflow charts for organization with VisioImproved processes and increased efficiency in various departments by creating new SOPs and/or revising current documents